Advocate for Customer Satisfaction

3 weeks ago


Brest, Bretagne, United States LanceSoft Full time
Job Summary:

We are looking for a highly motivated and customer-focused Customer Service Advocate I to join our team at LanceSoft. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients and ensuring that their needs are met.

Estimated Salary: $48,000 - $62,000 per annum. This figure is based on industry standards, the level of experience required for the position, and the location.

In this role, you will respond to customer inquiries in a prompt, accurate, and courteous manner, conduct research to resolve complex issues, and maintain effective relationships with customers. You will also work closely with other departments to resolve problems and provide feedback to management regarding customer concerns, questions, and needs.

To succeed in this role, you must have excellent verbal and written communication skills, strong human relations and organizational skills, and the ability to handle high-stress situations. You should also possess good judgment skills, strong customer service skills, and the ability to learn and operate multiple computer systems effectively.



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