IT Support Specialist II

2 weeks ago

Northbrook, Illinois, United States CF Industries Full time
Job Title: IT Support Specialist II

At CF Industries, we are committed to providing clean energy to feed and fuel the world sustainably. Our employees are focused on safe and reliable operations, environmental stewardship, and disciplined capital and corporate management. As an IT Support Specialist II, you will be part of a team that brings their varied experiences, wide-ranging knowledge, and diverse talents together to deliver important work and pursue complex, exciting opportunities that help you continue to grow and achieve your potential in different areas.

Key Responsibilities:
  • Provide technical support to end-users for hardware, software, and peripherals, resolving issues through general user support, environmental support, and technical support following established service management and standard operating procedures.
  • Interact with network operations, security, and technical support experts to maintain and monitor infrastructure services, utilizing sophisticated tools and techniques to identify and present proactive solutions that improve productivity.
  • Manage issues using established tracking processes, including recording, initial troubleshooting, assignment, and escalation of issues, and closure/follow-up to resolution.
  • Deliver support to the user community for maximizing PC potential through first-tier help desk support and providing end-user training and support for all Microsoft applications.
  • Maintain, configure, and administer computer networks and related computing environments, including computer hardware, systems software, applications software, backup systems, and disaster recovery processes.
  • Perform and complete project tasks as assigned by the team leader in an efficient and timely manner, monitoring, diagnosing, and resolving hardware, software, or other network and system problems.
  • Maintain cybersecurity and data security protocols for protecting sensitive data, maintaining and backing up all user profiles, data, and equipment for active and terminated employees.
  • Consult with subject matter experts and vendors to resolve issues, delivering technical support to internal asset procurement and inventory processes, and maintaining a central data repository of all software licenses, hardware, and peripherals assets.
Requirements:
  • BS/BA or its equivalent in a related field is typically preferred, with 2 or more years of related professional work experience required to complete all essential job functions.
  • Microsoft Office proficiency, with proficiency in the application of MS Office suite and Microsoft certification at an "Associate" level preferred.
  • Experience in the installation, configuration, and distribution of PCs, laptops, and peripherals, with familiarity with basic network device configuration and setup.
  • Experience with software or hardware tools that enable monitoring, testing, and supervision of desktop and laptop configurations to assess configurations for compliance.
  • Familiarity with technologies and standards used during the installation, deployment, and maintenance of software.
  • Experience in delivering technical support and consultation based on user requests and reported problems to resolution, including software, hardware, and peripherals.
  • Strong active listening and collaboration skills, with the ability to empower others through training, education, and providing technical advice tailored to the end-user's technical abilities.
  • Ability to effectively communicate and interact with vendors.
What We Offer:

You'll enjoy competitive compensation, consisting of base pay plus an incentive program available to all full-time employees, and a comprehensive benefits package including high-quality healthcare options, a well-being incentive program, 401k, life and disability insurance, generous time off (with time off to volunteer), and much more.

You will be part of a team that brings their varied experiences, wide-ranging knowledge, and diverse talents together to deliver important work, and you'll be able to pursue complex, exciting opportunities that help you continue to grow and achieve your potential in different areas.

CF Industries is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

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