Client Support Specialist

2 weeks ago


Minneapolis, Minnesota, United States Compass Group USA Full time

About the Company Culture

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At Compass Group USA, we are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

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Job Summary

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As a valued member of our team, you will have the opportunity to work with Fortune 500 companies and become part of a diverse team committed to attracting, retaining, and developing top-level talent. Our company culture is centered around a customer-first, always-friendly approach, making it an ideal fit for individuals who are passionate about delivering exceptional service.

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About the Role

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We are seeking a highly skilled Account Coordinator to support our Client Managers with program projects, client initiatives, and escalated service calls. This role involves juggling multiple accounts and priorities while resolving issues, managing projects, and communicating client expectations to operations and customer service teams.

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Responsibilities

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  • First-level escalation for unresolved client issues">
  • Resolve disputes between client locations and vendors">
  • Manage projects, such as new store openings and new client rollouts">
  • Determine internal resource requirements of projects based upon project needs">
  • Establish and communicate a usable schedule">
  • Provide project status summary reports and updates to Client Managers and other team members">
  • Support activities for Client Manager's clients, such as service issues, product ordering, adding catalog items, ongoing client requests and questions, etc.">
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Requirements

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To be successful in this role, you will need:

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  • A high school diploma required; post-secondary education is strongly preferred, and a Bachelor's degree preferred">
  • With a bachelor's degree, six months of equivalent advanced customer service experience is required - one year is strongly preferred; with a high school diploma, three years of equivalent advanced customer service experienced is required">
  • Excellent interpersonal communications skills required with proven ability to develop and maintain positive internal and external work relationships">
  • Timeliness and accuracy with the ability to prioritize and organize business requirements and workload">
  • Proficient with Microsoft Word and Outlook">
  • Intermediate Microsoft Excel experience required - not just data entry - i.e. calculations, VLOOKUP">
  • Experience in an ERP program (i.e. JDE, SAP, Oracle, PeopleSoft) and report writer program strongly preferred">
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Compensation

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The estimated annual salary range for this role is $53,000 - $58,000 per year. In addition to a competitive salary, our company offers a comprehensive benefits package, including medical, dental, vision, life insurance, disability insurance, retirement plan, paid time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, and flexible spending accounts (FSAs).



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