Customer Service Associate
3 days ago
We are seeking a skilled Customer Service Associate to join our team at Adecco US, Inc. in Florence, SC.
Salary: $15.00-$18.00 per hour (based on experience)
About the Job:
This is a long-term temporary to hire opportunity for a Customer Service Representative - Call Center job in Florence, SC. As a Customer Service Associate, you will interact with customers via telephone to provide information, process transactions, and reply to inquiries about products and services.
Responsibilities:
- Receive/Place a high volume of inbound and outbound calls with varying degrees of questions or concerns
- Keep record of customer interactions, record details of inquiries, complaints, or comments, as well as actions taken
- Use computer system to track, gather information, and/or troubleshoot the items raised by the customer
- Achieve productivity standards and goals set by the company while maintaining high level of customer service
- Refer unresolved customer issues to designated call center department or supervisor for further investigation
Requirements:
- High School Diploma/GED
- 6 months of Call Center experience or extensive customer service experience
- Candidate must be able to sit for the majority of their shift
- Excellent verbal and written communication skills
- Make good decisions and resolve issues in a clear, calm, and diplomatic matter
- Computer literate - Proficient with Email and Microsoft Word
- Able to work in a team environment
- Professional at all times
- Strong computer skills
- Must have high speed internet
Benefits:
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs.
Additional Information:
Olsten provides one of the most comprehensive benefits package in the industry to contract workers. Benefits are available to you as a contractor after one week of employment.
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