Restaurant Operations Manager

4 hours ago


Williamstown, New Jersey, United States Taco Bell Full time
Job Summary

We are seeking a highly skilled and experienced Restaurant General Manager to lead our team in delivering exceptional customer service and driving financial performance. As a Restaurant General Manager, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that our customers receive a high-quality dining experience, and driving sales growth through effective financial management.

Key Responsibilities
  • Customer Service: Maintain fast, accurate service, positive guest relations, and ensure products are consistent with company quality standards.
  • Financial Management: Develop and drive restaurant annual operating plan, analyze sales, labor, inventory, and controllables, and take corrective action to meet or achieve margin and sales growth targets.
  • Operations: Ensure that facilities and equipment are maintained to Company standards, monitor inventory, food preparation, and order fulfillment daily to ensure adherence to Company standards.
  • Human Resources: Direct all restaurant-level HR activity, including crew hiring decisions, learning zone planning and execution, performance management, compensation, employee relations issues, and provides hands-on training for management staff.
Requirements
  • Knowledge and Skill Requirements: Delivers excellence in customer service, is fully aware of customer needs, and ensures that they receive quality products and service.
  • Team Leadership: Supervises others and efficiently coordinates their work, delegates tasks to the most appropriate member of staff, and provides clear direction and authority.
  • Business Savvy: Identifies problems quickly, assertively develops and implements solutions, manages restaurant flow to ensure customer satisfaction, and focuses the team on critical business issues.
  • Team Development: Identifies appropriate staff development needs and action plans, ensures time is available for crew development, and provides resources for development, follows up, and gives positive, direct feedback.
Qualifications
  • Educational Attainment/Experience Requirements: High school diploma or GED, supervisory experience in either a food service or retail environment, and demonstrates ability to maintain financial controls and coach and train hourly employees.
  • Proven Ability: Proven ability to drive customer satisfaction, financial performance, and employee satisfaction.


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