Current jobs related to Customer Care Associate - Winona, Minnesota - illumifin

  • Optical Sales Associate

    2 weeks ago

    Winona, Minnesota, United States Shoptikal, LLC Full time

    Optical Sales Associate Job DescriptionAt Shoptikal, LLC, we're committed to delivering exceptional eye care and customer service in our optical centers. As an Optical Sales Associate, you'll play a vital role in helping our patients find the perfect eyewear to suit their needs.Key Responsibilities:Provide exceptional customer service and patient careAnalyze...

  • Customer Service Representative

    2 weeks ago

    Winona, Minnesota, United States Taco Bell Full time

    Taco Bell - Restaurant Associate / Team MemberJob Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Restaurant Associate / Team Member at Taco Bell.Key Responsibilities:Provide exceptional customer service by ensuring quick and efficient service and quality products.Maintain a clean and organized work...

  • Customer Service Representative

    1 week ago

    Winona, Minnesota, United States Walgreens Full time

    Job Summary: As a Customer Service Associate at Walgreens, you will be responsible for delivering a distinctive and delightful customer experience. This includes registering sales on assigned cash registers, providing customers with courteous, fair, friendly, and efficient checkout service, and recommending items for sale to customers.Key...

  • Warehouse Associate

    2 weeks ago

    Winona, Minnesota, United States Fastenal Full time

    Job Summary: We are seeking a highly motivated and detail-oriented Warehouse Associate to join our team at Fastenal's distribution center. As a Warehouse Associate, you will play a critical role in facilitating the movement of product throughout our facility to company-owned branches. Your responsibilities will include packaging, manifesting, and shipping...

  • Sales Associate

    1 week ago

    Winona, Minnesota, United States Taco Bell Full time

    Key Responsibilities:• Ensure customer satisfaction by providing quick, efficient service and quality products.• Provide excellence in quality, service, and cleanliness.• Maintain knowledge and operation of all equipment.• Follow and abide by all safety rules, policies, and procedures.About the Role:As a Sales Associate at Taco Bell, you will be...

  • Optical Sales Associate

    1 week ago

    Winona, Minnesota, United States Shopko Optical Full time

    Job DescriptionAt Shopko Optical, we're dedicated to delivering exceptional eye care and high-quality products to our customers. As a Part-time Optical Sales Associate, you'll play a vital role in helping us achieve this goal.Key Responsibilities:Provide excellent customer service and patient careAnalyze patient eyewear needs and recommend specific lenses,...

  • Optical Sales Associate

    2 weeks ago

    Winona, Minnesota, United States Shopko Optical Full time

    Job SummaryShopko Optical is seeking a Part-time Optical Sales Associate to join our team in Winona, MN. As a key member of our team, you will provide excellent patient and customer service in the selection, ordering and dispensing of eyewear. You will also complete pre-screening activities prior to patient exams, prepare work orders for Optical Lab, process...

  • Sales Lead Associate

    2 months ago

    Winona, Minnesota, United States Dollar General Full time

    Lead Sales Associate Job DescriptionCompany Overview:Dollar General Corporation has been a leading retailer for over 80 years, providing everyday low prices on essential items to customers across the country. With over 18,000 stores in 47 states, we're committed to delivering value to our shoppers and creating opportunities for our employees to grow and...

  • Cashier & Front End Services Associate

    2 weeks ago

    Winona, Minnesota, United States Wal-Mart Stores , Inc. Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Cashier & Front End Services Associate to join our team at Walmart. As a key member of our store team, you will play a vital role in ensuring our customers have a positive shopping experience.Key ResponsibilitiesProvide exceptional customer service, responding to customer inquiries and...

  • Pharmacist - Patient Care Specialist

    6 days ago

    Winona, Minnesota, United States Walmart Full time

    Job SummaryWe are seeking a highly skilled Staff Pharmacist to join our team at Walmart. As a Staff Pharmacist, you will be responsible for providing exceptional patient care and ensuring the highest level of service to our customers.In this role, you will have the opportunity to work in a fast-paced environment and utilize your clinical expertise to make a...

  • Sales Lead Associate

    1 month ago

    Winona, Minnesota, United States Dollar General Full time

    Lead Sales Associate Job DescriptionJob Summary:The Lead Sales Associate plays a vital role in maintaining a clean, well-organized store with a customer-first focus. This position involves assisting customers in locating and purchasing merchandise, operating a cash register, stocking and recovering merchandise, cleaning the store, and performing other duties...

  • Audiology Assistant

    2 weeks ago

    Winona, Minnesota, United States Associated Hearing Care Full time

    Audiology Assistant Job DescriptionAt Associated Hearing Care, we are committed to delivering exceptional hearing care to our patients. The Audiology Assistant plays a vital role in supporting the success of our business, working closely with licensed Doctors of Audiology and Hearing Instrument Dispensers.Key Responsibilities:Provide exceptional patient...

  • Audiology Assistant

    4 weeks ago

    Winona, Minnesota, United States Associated Hearing Care Full time

    Audiology Assistant Job DescriptionAt Associated Hearing Care, we are committed to providing our patients with the best possible hearing care. The Audiology Assistant plays a key support role in the success of our business, working alongside a licensed Doctor of Audiology or Hearing Instrument Dispenser (HID).Key Responsibilities:Assist patients with...

  • Optical Sales Associate

    2 weeks ago

    Winona, Minnesota, United States Shoptikal, LLC Full time

    Job SummaryShoptikal, LLC is seeking a highly motivated and customer-focused Optical Sales Associate to join our team in Winona, MN. As a key member of our optical center, you will be responsible for providing exceptional patient and customer service, analyzing eyewear needs, and recommending specific lenses and frames to satisfy patient needs.Key...

  • Staff Pharmacist

    1 week ago

    Winona, Minnesota, United States Walmart Full time

    Job SummaryWe are seeking a highly skilled and compassionate Staff Pharmacist to join our team at Walmart. As a key member of our pharmacy staff, you will be responsible for providing exceptional patient care and services to our customers.Key ResponsibilitiesProcess and accurately dispense prescription orders, ensuring timely and efficient service to our...

  • Staff Pharmacist

    1 month ago

    Winona, Minnesota, United States Walmart Full time

    Job SummaryWe are seeking a highly skilled and compassionate Staff Pharmacist to join our team at Walmart. As a key member of our pharmacy team, you will be responsible for providing exceptional patient care, counseling, and support to our customers. If you are passionate about delivering high-quality healthcare services and making a positive impact in your...

  • Optical Sales Associate

    1 week ago

    Winona, Minnesota, United States Shoptikal, LLC Full time

    At Shoptikal, LLC, we're dedicated to delivering exceptional eye care and high-quality products to our patients. As a Part-time Optical Sales Associate, you'll play a vital role in helping us achieve this goal.Key Responsibilities:Provide excellent customer and patient service according to company and Optical Center standardsAnalyze patient eyewear needs and...

  • Customer Service Representative

    1 week ago

    Winona, Minnesota, United States Dahl Automotive Full time

    Role OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Client Care Specialist at Dahl Automotive. As a key member of our sales support team, you will play a vital role in delivering exceptional guest experiences and driving business growth.Key ResponsibilitiesProvide timely and personalized support to guests via...

  • Maintenance Technician

    2 weeks ago

    Winona, Minnesota, United States Loves Travel Stops & Country Store Full time

    Job Summary:Maintenance Technicians play a vital role in our operations by ensuring a safe, clean, and well-maintained environment. They assist their manager in maintaining smooth operations to swiftly serve our customers.Key Responsibilities:Provide exceptional customer service, resolving issues and ensuring a positive customer experience.Assist store,...

  • Travel Nurse ICU Position

    1 week ago

    Winona, Minnesota, United States Supplemental Health Care Full time

    Job Title: ICU RN PositionJob Description:Supplemental Health Care is seeking a skilled ICU RN to provide high-quality patient care in a challenging environment. The ideal candidate will have 1-2 years of recent relevant nursing experience and a current RN license in Minnesota or a compact RN license where applicable.Responsibilities:• Provide care for...

Customer Care Associate

2 months ago

Winona, Minnesota, United States illumifin Full time

Job Overview

illumifin specializes in providing comprehensive third-party administration and technological solutions tailored for individual and group insurers. Our organization merges deep insurance industry expertise with cutting-edge technology and operational excellence to equip insurers for a digitally advanced future.

At illumifin, we pride ourselves on having a diverse, dedicated, and empowered team of insurance professionals who are committed to fostering the growth and success of our clients. Together, we envision a brighter tomorrow.

CUSTOMER SERVICE RESPONSIBILITIES

  • Responds to and addresses inquiries via telephone and electronic means concerning Long Term Care benefit administration, policyholder eligibility, and claims processing.
  • Records all communications and related correspondence using the LTC insurance system or other proprietary tools and office procedures; documents follow-up calls, voicemails, and any outstanding service requests.
  • Delivers prompt, courteous, and exceptional service to both internal and external clients consistently. This includes a commitment to actively collaborate and engage with other departments to further the overall objectives of the organization.
  • Recognizes service opportunities and proposes innovative solutions for enhancement.
  • Manages multiple products and services simultaneously while adhering to established service standards and requirements.
  • Acts with urgency and takes ownership of call management and issue escalation.
  • Ensures that issues are directed to the appropriate departments; utilizes internal relationships to facilitate efficient issue resolution; involves leadership when necessary.
  • Performs additional duties and projects as assigned, including assisting with the execution of Policy Owner Services tasks as needed. This may involve updating databases and accurately recording information.
  • The position requires availability on a schedule of M-F between the hours of 7am-8pm CST.

Minimum Qualifications

  • High school diploma or GED is required.
  • Strong written and verbal communication skills; familiarity with business and telephone protocols.
  • Excellent organizational skills and attention to detail with the ability to meet established deadlines.
  • Proficient in a Microsoft Windows environment, including MS Word.
  • Demonstrates reliability, trustworthiness, and maintains appropriate organizational confidentiality.
  • At least one year of customer service experience in a fast-paced, dynamic call center environment.

Preferred Qualifications

  • An associate degree in Business Administration or a BA/BS is preferred.
  • Previous experience in an insurance or financial services setting is preferred but not mandatory.