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Automotive Service Consultant

2 months ago

Warner Robins, Georgia, United States Fivestarnissanofflorence Full time
Join Our Team as an Automotive Service Consultant

Five Star Nissan is seeking a dedicated and enthusiastic individual to fill the role of Service Department Customer Care Advisor.

Why Choose Us?
We offer an environment that promotes unlimited earning potential and provides excellent benefits, ensuring a rewarding career path.

Key Responsibilities:
  • Manage service orders and oversee the flow of the Drive Lane, ensuring prompt and courteous service for all customers.
  • Take ownership of the customer experience, performing additional tasks that enhance the dealership's positive impression.
  • Provide comprehensive support for all customer inquiries, whether via phone or in person, ensuring seamless service.
  • Guarantee that the daily inventory of technicians' time is effectively utilized to serve customers.
  • Maintain Customer Happiness scores that meet or exceed company standards.
  • Foster positive relationships with factory representatives and promote a collaborative work environment.
Benefits:
  • Comprehensive Medical, Dental & Vision Insurance
  • 401K Plan with Matching Contributions
  • Generous Paid Time Off and Vacation
  • Opportunities for Professional Growth
  • Paid Training Programs
  • Employee Vehicle Purchase Plans
  • Complimentary Saturday Lunches
  • Family-Owned and Operated Business
  • Long-Term Job Security
  • Health and Wellness Initiatives
  • Discounts on Products and Services
  • Competitive Pay Above Industry Standards
Qualifications:
  • Organized and approachable demeanor.
  • Ability to collaborate effectively with team members.
  • Proven track record of managing projects efficiently.
  • Exceptional communication skills with customers.
  • Professional appearance and grooming.
  • History of success in service and sales.
  • Strong customer satisfaction results.
  • Team-oriented and self-motivated.
  • Able to work independently with minimal supervision.
  • Valid driver's license with a clean driving record.

We are committed to providing equal employment opportunities and prohibit discrimination or harassment based on any protected characteristic.