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Library Assistant

2 months ago


New York, New York, United States The New York Public Library Full time
Position Overview

Are you passionate about literature and dedicated to assisting others? The New York Public Library has been a vital source of free access to books, information, and educational resources for the community for over a century. As a Library Page, you will engage in a variety of tasks that enhance the library experience for patrons while gaining valuable insights into library operations.

Role Responsibilities
  • Exhibit a friendly and professional demeanor while delivering outstanding customer service to library visitors.
  • Organize and shelve books, audiovisual materials, and other library resources in a systematic manner.
  • Assist patrons with inquiries, guiding them to locate necessary materials and referring them to appropriate staff when needed.
  • Support patrons in using basic computer systems, internet resources, and audio/visual equipment.
  • Prepare and retrieve library materials requested by users.
  • Collaborate with staff to assess materials for damage and manage the shelving process.
  • Assist in the arrangement of public spaces for events and programs.
  • Perform additional related duties as required.
Required Skills and Qualifications
  • Currently enrolled in an accredited educational program.
  • Possession of a valid employment certificate for individuals under 18, as mandated by state law.
  • Ability to accurately sort and organize items in alphanumeric order.
  • Strong organizational skills with the capacity to follow detailed instructions in a dynamic environment.
  • Exceptional customer service abilities and the capability to engage with a diverse audience.
  • Excellent interpersonal and communication skills.
  • Proficient problem-solving skills.
  • Demonstrated ability to work collaboratively within a team.
  • Reliability and professionalism in all interactions.
  • Basic proficiency in computer applications, including Microsoft Office Suite and Google Applications.
Preferred Attributes
  • Experience in troubleshooting basic computer and printer issues is advantageous.
  • Familiarity with eReaders and library technologies is a plus.
  • Ability to communicate in additional languages is preferred.
Core Values
  • Be Helpful to patrons and colleagues.
  • Be Resourceful in addressing challenges.
  • Be Curious in all aspects of your role.
Physical Requirements
  • Moderate lifting is necessary (up to 25 lbs).
  • Ability to push book carts.