Door Operations Manager
1 week ago
About D.H. Pace Company, Inc.
DH Pace Company, Inc. is a leading distributor of door and door-related products, with over 95 years of experience in the industry. With 50+ US offices across 24 states, we strive to provide exceptional service to our customers. Our company-wide sales exceeded $1 billion in 2023, demonstrating our commitment to growth and excellence.
Salary: The estimated annual salary for this position is $75,000 - $90,000, depending on experience.
Job Description:
The Service Supervisor will oversee the coordination of field employees to ensure timely and efficient delivery of services to customers. This role requires effective communication, leadership, and organizational skills to manage teams and drive business results.
Key Responsibilities:
- Team Management: Establish and enforce customer service standards, develop staff, and lead teams to achieve performance goals.
- Staffing and Scheduling: Determine staffing levels, manage labor variants, and ensure compliance with company policies.
- Inventory Management: Ensure accurate work orders, manage WIP inventory, and minimize returns from job sites.
- Customer Service: Provide professional representation of the company, effectively communicate with customers, and resolve issues promptly.
Required Skills and Qualifications:
To succeed in this role, candidates should possess:
- Proven Leadership: Experience in managing teams, implementing process improvements, and driving business growth.
- Communication and Organizational Skills: Excellent communication, organizational, and time management skills to prioritize tasks and meet deadlines.
- Technical Knowledge: Good mechanical and mathematical aptitude, with ability to understand technical concepts and processes.
- Education and Certifications: Minimum 1-3 years of management or leadership experience; entry-door experience is a plus.
Benefits:
We offer a comprehensive benefits package, including:
- Medical, Dental, and Vision Options: Available on the 1st day of the month following your start date.
- Paid Time Off Plan: 13 days accrued annually during your 1st year, 16 days accrued during your 2nd year.
- Paid Holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.
- Floating Holidays: Up to 2 floating holidays per year.
- Competitive Compensation: Including annual performance evaluations.
- 401(k) Retirement Plan: Including an employer match.
- Company Paid Benefits: Life insurance, short-term disability, and long-term disability.
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