Customer Experience Director

3 weeks ago


Sierra Vista, Arizona, United States Berg Enterprises, Inc Full time

Berg Enterprises, Inc seeks a highly skilled Service Manager to oversee the delivery of service to our customers. This role involves managing the schedule of technicians, tracking service appointments, and developing new opportunities for growth and improvement.

Key Responsibilities:
  • Manage the schedule of technicians to ensure efficient and effective service delivery
  • Track all service appointments and manage invoices accordingly
  • Oversee the organization of the Commercial Service Department
  • Develop new opportunities for growth and improvement within the service line
Requirements:
  • At least 3 years of experience in heating and cooling (maintenance, diagnostics, troubleshooting, repairing, and controls)
  • Universal EPA Certification
  • Knowledge of equipment including package units, heat pumps, furnaces, condensers, evaporator coils, evaporative coolers, and basic knowledge of building automation systems
  • Able to work independently and lead a team
  • Occasional late nights may be required to support technicians on after-hours calls
  • Customer satisfaction and honest work are top priorities
  • Professionalism, honesty, and integrity are expected at all times as an ambassador of Berg Enterprises, Inc
  • Proficiency with Google Workspace, Salesforce CRM, and other business management software
Compensation Package:
  • Competitive health, dental, and vision insurance including HSA
  • Simple IRA and company matching
  • Life insurance
  • Unlimited PTO
  • Uncapped incentive compensation structure
  • Company vehicle

Estimated annual salary range: $90,000 - $120,000.



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