Senior Operations Leader, Ambassador Resource
3 weeks ago
About the Position:
We are seeking a highly skilled Senior Operations Leader to join our Ambassador Resource team. This role will be responsible for managing and providing operational guidance to Ambassador Resource Specialists within the Tele-Experience organization.
The ideal candidate will have 5+ years of experience leading a customer success team operation in a pharma or healthcare organization. Strong organizational skills, strategic thinking, project management leadership skills, analytical capabilities, and a strong understanding of patient services business areas and products are essential.
Responsibilities:
- Develop and implement practical solutions to drive performance through Patient Support Services programs
- Manage new product and initiative launches, including developing operational plans and overseeing project management
- Liaise with key business partners to develop content for current and future programs
- Analyze and identify trends to inform program development and improvement
- Collaborate with cross-functional teams to achieve business objectives
Requirements:
- Bachelor's degree in a related field
- 5+ years of experience in customer success or operations leadership
- Strong knowledge of business and management principles
- Excellent communication and negotiation skills
- Able to work in a fast-paced environment and prioritize multiple projects
What We Offer:
- A competitive salary range of $130,000 - $170,000 per year, depending on experience
- A comprehensive benefits package, including medical, dental, vision, and 401(k) matching
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