Field Operations Specialist

7 days ago


Mettawa, Illinois, United States AbbVie Full time
About the Role

We are seeking a highly skilled Senior Analyst, Field Operations to join our team at AbbVie. As a key member of our operations team, you will be responsible for developing and executing advanced analytics solutions to drive business growth and strategic decision-making.

Key Responsibilities
  • Sales force territory optimization and maintenance
  • Call plan operations, including targeting and planning tool process management and call plan roll forward tool execution
  • Annual ABS approval process coordination

In addition to these primary responsibilities, the Senior Analyst, Field Operations will also be expected to:

  • Develop and execute ad-hoc analysis, reports, dashboards, process flows, and code libraries to deliver high-quality insights and support business decision-making
  • Prioritize competing projects while maintaining effective communication with customers and identifying opportunities to enhance or streamline existing processes
  • Develop and execute rigorous validation of analyses and deliverables
  • Create documentation to ensure seamless knowledge transfer and succession planning
  • Enhance technical skills and business acumen to increase value to the team and organization
  • Provide Level 3 support for Field Help Desk cases and root cause investigation
  • Develop subject matter expertise of tools such as Javelin and Power BI
Requirements
  • Demonstrated database and project management skills
  • Territory mapping experience utilizing Javelin JTD software
  • Programming language experience preferred (e.g., Dataiku, SAS, R, SQL, Snowflake)
  • BA/BS degree required
  • 2+ years analytical and/or related operations experience required, preferably in the healthcare industry
Additional Information

AbbVie is an equal opportunity employer committed to diversity and inclusion. We offer a comprehensive compensation package and benefits to eligible employees.



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