Host - Customer Experience Specialist

7 hours ago


Puyallup, Washington, United States The Original Pancake House Full time

Job Summary: We are seeking a highly skilled and customer-focused Host to join our team at The Original Pancake House. As a Host, you will be responsible for providing exceptional guest experiences, ensuring seamless service, and maintaining a welcoming atmosphere.

Key Responsibilities:

  • Greet guests and seat them at tables or in waiting areas, ensuring a warm and inviting welcome.
  • Provide guests with menus and inform them of current promotions, ensuring a smooth handoff to the service staff.
  • Manage the flow of guests into the dining and bar areas, providing accurate wait times to incoming guests as needed.
  • Operate cash registers to accept payments for food and beverages, maintaining a high level of accuracy and efficiency.

Qualifications:

  • Previous restaurant hosting or serving experience is preferred, but not required.
  • A friendly and customer-focused personality, with excellent communication and interpersonal skills.
  • The ability to articulate clear greetings and farewells to guests, as well as understand requests for assistance.
  • The ability to clearly communicate guests' needs to Servers, Bussers, Managers, and other team members.
  • The ability to effectively communicate on the telephone, with a focus on providing excellent customer service.
  • The ability to carry trays or supplies, with a maximum weight of 25 lbs.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work in a fast-paced and dynamic environment.
  • The chance to develop your skills and advance your career in the hospitality industry.

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