Cycling Support Specialist

2 weeks ago


Columbus, Ohio, United States Specialized Bicycle Components Full time

Cycling Support Specialist

SPECIALIZED BICYCLE COMPONENTS

Are you enthusiastic about the cycling sector and dedicated to delivering outstanding customer support? Specialized Bicycle Components is seeking a Cycling Support Specialist to become part of their team in a vibrant and fulfilling position. In this role, you will interact with cyclists and retailers, providing customized guidance and assistance to improve their cycling journey. This position also entails troubleshooting, offering technical support, and fostering enduring relationships with clients. If you possess a background in customer relations, sales, and a passion for bicycles, this opportunity may be ideal for you.

KEY RESPONSIBILITIES

  • Provide exceptional service to cyclists and retailers through various communication channels
  • Deliver personalized recommendations to prospective clients based on their requirements
  • Establish long-lasting connections with cyclists through consultative selling techniques
  • Assist customers throughout the buying process and offer continuous support
  • Diagnose and resolve technical challenges related to bicycles
  • Occasionally engage in practical bike-related tasks to assist clients
QUALIFICATIONS
  • Previous experience in retail or customer service positions
  • Proven sales experience with an emphasis on customer satisfaction
  • Excellent communication abilities and business insight
  • Technical knowledge in relevant areas such as bicycle mechanics or consumer technology
  • Capability to manage multiple tasks, prioritize effectively, and maintain composure under pressure
  • Familiarity with customer relationship management systems and Microsoft Office Suite
  • Passion for cycling and a commitment to making a positive difference
  • 2+ years of experience in customer service preferred
ADDITIONAL DETAILS
  • Full-time role with flexible scheduling and occasional weekend shifts
  • Competitive benefits package available
BENEFITS

As a full-time team member, you will have access to a variety of benefits, including healthcare options, retirement contributions, and employee discounts. Specialized Bicycle Components is dedicated to fostering a diverse and inclusive work environment where all individuals are respected and supported. If you are passionate about cycling and customer service, we encourage you to consider joining our team and contributing to the advancement of the cycling industry.

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