Restaurant Operations Manager

2 weeks ago


Kingsville, Maryland, United States Dairy Queen Full time
Job DescriptionRestaurant Operations Manager

We are seeking an experienced Restaurant Operations Manager to join our team at Dairy Queen. In this role, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that our customers receive exceptional service and that our food quality meets the highest standards.

Key Responsibilities:

  • Manage restaurant staff, including hiring, training, and performance evaluations.
  • Develop and implement operational policies and procedures to ensure efficient and effective restaurant operations.
  • Monitor and control costs, including labor, food, and supplies.
  • Ensure compliance with health and safety regulations and company policies.
  • Maintain a clean and safe work environment.
  • Provide exceptional customer service and resolve customer complaints.
  • Develop and implement marketing strategies to increase sales and promote the restaurant.
  • Manage inventory and supplies.

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree in hospitality or a related field preferred.
  • 2+ years of experience in restaurant management or a related field.
  • Strong leadership and communication skills.
  • Ability to work in a fast-paced environment and multitask.
  • Excellent customer service skills.
  • Basic math skills and ability to manage cash and inventory.
  • Ability to work a flexible schedule, including nights, weekends, and holidays.

What We Offer:

  • A competitive salary of $55,000 - $65,000 per year, depending on experience.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) plan with a company match.
  • Opportunities for advancement within the company.
  • A fun and dynamic work environment.
Why Work for Dairy Queen?

Dairy Queen is a global brand with a rich history of providing exceptional customer service and quality food products. We are committed to creating a positive and supportive work environment for our employees and strive to be the employer of choice in our industry.

About Us:

Dairy Queen is a quick-service restaurant chain that has been serving customers for over 75 years. We are known for our ice cream, burgers, and other menu items that are made fresh in-house every day. Our company values include a commitment to quality, customer service, and community involvement.



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