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Customer Service Representative

2 months ago

Henderson, Colorado, United States Umdasch Group Full time
Job Description

The Customer Service Representative will provide exceptional support to the Operations Manager, partnering with the Sales team to ensure seamless account management and order processing. This role requires strong communication and problem-solving skills, with a focus on delivering excellent customer service and ensuring timely order fulfillment.

Key Responsibilities:
  • Account Management: Manage and maintain all aspects of customer accounts, including order placement, order entry, follow-up, price verification, and product inquiries.
  • Order Processing: Communicate with customers and sales personnel regarding product availability, delivery dates, order cancellations, and order status.
  • Inventory Management: Interface with all levels of staff, including Sales, Engineering, Operations, Finance, and Yard personnel, to ensure customer needs are met and inventory levels are accurately managed.
  • Logistics Coordination: Effectively handle a high volume of calls and respond to inquiries or resolve issues in a timely manner, ensuring accurate billing and credit requests.
  • Back-Order Process: Identify and research any order processing system inaccuracies, recommend solutions, and take action to ensure corrective measures are implemented.
  • Inventory Control: Manage the back-order process and consistently ensure that back orders have been satisfied.
  • Procurement and Equipment Transfer: Identify insufficient inventory and notify logistics/operations personnel to ensure the procurement and equipment transfer process begins immediately.
  • Order Confirmations: Review order confirmations to confirm accurate billing.
  • Custom Item Pricing: Consistently quote the correct custom item cost price and list price to both the customer and salesperson.
  • Service Invoicing: Ensure all services are invoiced to the customer according to the terms of the contract and/or the customer purchase order.
Additional Responsibilities:
  • Special Projects: Handle special projects as assigned, including participating in company committees/teams.
  • Flexibility: Flexible to work additional hours as required.
  • Product Knowledge: Continually build product knowledge.
  • Safe Working Practices: Assist in ensuring safe working practices and a safe working environment.
  • Corporate Policies: Comply with all corporate policies and business practices.