Detailer Specialist

4 weeks ago


Two Rivers, Wisconsin, United States Eggers Division LLC Full time

Job Summary:

The Detailer Specialist is responsible for verifying the accuracy of online orders and manually entering orders received via email into VTOnline. This position requires an understanding of the VT product offering, construction, labeling, and hardware restrictions.

Key Responsibilities:

  • Complete orders efficiently, accurately, and on time to meet scheduled delivery requirements
  • Process orders and allocate materials
  • Read basic hardware templates to determine machining requirements and fire label requirements
  • Identify issues with orders and provide solutions or corrections
  • Verify data integrity after order is released to production
  • Develop and maintain constructive and cooperative working relationships with others
  • Communicate with customers to resolve conflicts between customer requests and state and federal building codes and regulations
  • Review blueprints / drawings, CAD designs and elevations; discuss manufacturing capabilities with engineering, architects, contractors, and customers
  • Process order revisions and suggest alternative products when appropriate
  • Cross train to increase technical knowledge base and to assist with the entry of technical specifications on orders across multiple product lines
  • Relay order information to purchasing, manufacturing, sales, and production control
  • Build and maintain customer relationships
  • Assist the Claims Department in resolving customer complaints and special requests

Requirements:

  • Ability to add, subtract, multiply, and divide in all units of measurement, using whole numbers, common fractions, and decimals
  • Microsoft Office skills
  • Eager and willing to gain knowledge of door products and processes
  • Able to work independently
  • Knowledge of administrative and clerical procedures and systems, such as word processing, managing files and records, and other office procedures and terminology
  • Knowledge of principles and processes for providing customer service
  • Excellent verbal and written communication skills
  • Time management skills to meet or exceed department productivity goals
  • Multi-tasker with strong organizational and word processing skills
  • Attention to detail
  • Reliable
  • Ability to work in a fast-paced environment

Estimated Salary: $45,000 - $60,000 per year, depending on experience and qualifications.



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