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Call Center Representative

2 weeks ago

Fort Lauderdale, Florida, United States Teleperformance USA Full time

About Teleperformance USA

We are a global leader in customer experience management. Our mission is to help companies create lasting relationships with their customers.

In this role, you will be an integral part of our team, working closely with clients to understand their needs and develop solutions that meet those needs. You will handle customer inquiries, resolve issues, and provide feedback to help us continuously improve our services.

Main Responsibilities:

  • Handle customer calls, emails, and chats in a professional and courteous manner
  • Identify customer needs and provide relevant solutions
  • Escalate complex issues to supervisor or manager
  • Participate in quality improvement initiatives

Requirements:

  • Associate's degree in Business, Communications, or related field
  • 6 months of customer-facing experience in a call center or similar environment
  • Excellent listening and problem-solving skills
  • Ability to work in a team environment