Call Center Representative

3 weeks ago


Fort Myers, Florida, United States Bowland, HeadPinz & FastTrax Full time

HeadPinz and Bowland Entertainment Centers are looking for a friendly and customer-focused Call Center Representative to join our team. This role is perfect for someone who enjoys helping others, thrives in a fast-paced environment, and has excellent communication skills.

Responsibilities:

  • Answer incoming calls and assist guests with reservations, event bookings, and general inquiries
    • Provide information on promotions, pricing, and attraction details
      • Resolve guest concerns in a professional and efficient manner
        • Accurately enter data and maintain guest records in our system
          • Work collaboratively with team members to ensure smooth communication across departments
          Qualifications:
          • Strong verbal communication and active listening skills
            • Friendly and professional phone etiquette
              • Ability to multitask and stay organized in a fast-paced setting
                • Basic computer skills; experience with reservation systems is a plus
                  • A positive attitude and a team-oriented mindset
                  What We Offer:
                  • Employee discounts on attractions, food, and events
                    • The chance to be part of an exciting entertainment experience


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