Customer Service Delivery Advocate
2 days ago
We're seeking a highly motivated and customer-focused individual to join our team as an Automotive Customer Experience Specialist. As a key member of our Market Operations team, you will play a vital role in delivering exceptional customer experiences and exceeding customer expectations.
About the RoleThis is a dynamic and fast-paced environment where you will have the opportunity to work with customers, manage vehicle delivery processes, and contribute to the growth and success of Carvana. As an Automotive Customer Experience Specialist, you will be responsible for:
- Delivering vehicles to customers in a timely and professional manner
- Providing exceptional customer service and support throughout the vehicle delivery process
- Ensuring that all vehicle delivery tasks are completed accurately and efficiently
- Collaborating with internal teams to resolve any issues or concerns related to vehicle delivery
To be successful in this role, you will need:
- A minimum of 2 years of experience in a customer-facing role, preferably in the automotive industry
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
- The ability to work independently and as part of a team, with a high level of flexibility and adaptability
- Basic math skills and attention to detail, with the ability to accurately complete paperwork and maintain accurate records
- A valid driver's license and a clean driving record
In addition to the opportunity to work with a dynamic and growing company, we offer a range of benefits and perks, including:
- A competitive hourly rate of $22/hour
- Ongoing training and development opportunities to enhance your skills and knowledge
- The chance to work with a talented and supportive team
- A comprehensive benefits package, including medical, dental, and vision insurance
- A 401(k) plan with matching contributions
- A range of employee discounts and perks, including discounts on vehicles and other products
We're a disruptor in the automotive industry, and we're committed to creating a better way to buy and sell cars. Our goal is to put the consumer back in control of the buying process, and we're looking for talented individuals who share our passion and values. If you're a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply.
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