Scheduling Coordinator
1 month ago
At American Vision Partners, we're dedicated to delivering exceptional patient care and experiences. As a Scheduling Specialist, you'll play a vital role in creating memorable interactions for our patients, providers, and team members. Your patient-first approach will guide you in effectively and compassionately scheduling appointments, while working closely with internal partners and clinics to support patient needs.
Responsibilities:
* Provide exceptional customer service in a call center environment, actively accepting inbound calls and servicing patient needs with a focus on appointment availability and nearest location.
* Utilize professional communication etiquette to ensure seamless interactions with patients and internal partners.
* Achieve minimum goal requirements based on monthly review of various metrics and expected requirements.
* Collaborate with internal partners and clinics to coordinate patient needs and support business objectives.
* Demonstrate a willingness to learn new skills and adapt to changing business needs.
Qualifications:
* High School diploma or equivalent
* Ability to navigate custom computer software and internal systems, with NextGen experience a plus
* Medical office experience, including insurance knowledge, highly desirable
* Detail-oriented, reliable, and able to multitask in a fast-paced, high-volume work environment
* Excellent verbal and written communication skills, with the ability to show empathy and active listening skills
* Ability to maintain confidentiality and professionalism, adhering to HIPAA guidelines and regulations
* Bilingual in Spanish highly preferred but not required
Benefits and Perks:
At AVP, we prioritize our employees' health, happiness, and future. We offer comprehensive benefits, including medical and dental insurance, significant eye care discounts, child care assistance, pet insurance, and continuing education opportunities.
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