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Customer Care Associate

2 months ago

Columbus, Ohio, United States American Leak Detection Full time

Position Overview:
As a Customer Service Representative at American Leak Detection, you will play a crucial role in ensuring customer satisfaction and operational efficiency. This position is based in an office environment and offers a range of benefits including:

  • Competitive hourly compensation
  • Overtime opportunities (when applicable)
  • Paid travel time (when applicable)
  • 401(k) plan with matching contributions
  • Comprehensive training programs
  • Paid holidays and accrued paid time off

Key Responsibilities:
In this role, you will be responsible for:

  • Responding to service inquiries and accurately documenting customer information in our electronic systems.
  • Delivering professional and courteous service to all clients.
  • Supporting marketing initiatives while managing daily schedules and calendars.
  • Coordinating appointments for leak detection, service calls, and repairs.
  • Preparing work orders and distributing them to technicians.
  • Dispatching service requests and communicating via various channels.
  • Assisting with collections and liaising with collection agencies.
  • Addressing customer inquiries and complaints, escalating issues as necessary.
  • Conducting follow-up calls to gauge customer satisfaction.
  • Preparing invoices and necessary documentation, as well as drafting correspondence.
  • Training new Customer Service Representatives on office protocols and procedures.

Ideal Candidate Profile:
The successful candidate will possess:

  • A passion for delivering exceptional customer service.
  • Strong teamwork skills, with a positive and energetic attitude.
  • Self-motivation and the ability to work independently.
  • Attention to detail and organizational skills.
  • A professional appearance and demeanor.

Qualifications:
Applicants should have:

  • A high school diploma or equivalent.
  • Previous experience in customer service is advantageous but not mandatory.
  • Veterans from all branches are encouraged to apply.

About American Leak Detection:
With over 40 years of experience, American Leak Detection is recognized as a leader in the non-invasive detection of hidden leaks in water, sewer, gas, and swimming pool systems. Our commitment to excellence and advanced technology has earned us millions of satisfied customers, including homeowners and industry professionals.