Patient Logistics Manager

6 days ago


Tracy, California, United States Wheelcare Express, Inc Full time
Job Summary

At Wheelcare Express Inc., we provide non-emergency medical transportation services to residents of Northern California, operating out of five locations: Sacramento, San Leandro/Oakland, San Mateo, Santa Rosa/Solano, and Tracy.

We are seeking a skilled Patient Logistics Manager to oversee complex logistics, including coordinating schedules and managing driver routes to transport patients to and from medical appointments and other engagements.

This role requires a unique blend of organizational skills, technical expertise, and customer-focused approach to deliver seamless experiences for drivers, clients, and network providers.

Responsibilities:

  • Develop and implement efficient logistics strategies.
  • Coordinate high-volume schedules and driver routes.
  • Ensure timely pick-up and drop-off of clients.
  • Communicate effectively with drivers and passengers.
  • Manage scheduling conflicts and unexpected situations professionally.
  • Utilize dispatch software (Mediroutes) effectively.
  • Document operations accurately and adhere to Company policies.

Requirements:

  • High School Diploma or GED
  • Prioritize multiple tasks, working independently and as a team member.
  • Excellent customer service skills
  • A positive attitude, good communication skills, and empathy are essential.
  • Effective written and oral communication skills
  • Moderate skills in MS Word, Excel, GPS & Smartphone Applications
  • Prior experience as a Dispatcher or scheduling software is a plus but not required.

Salary: $48,000 - $58,000 per year, depending on experience.


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