Datacenter Operations Specialist

2 weeks ago


Goodyear, Arizona, United States TEKsystems Full time
Job Overview

We are seeking a highly skilled Datacenter Operations Specialist to join our team at TEKsystems in Goodyear, AZ.

Estimated Annual Salary: $65,000 - $85,000

Job Responsibilities

The ideal candidate will possess excellent customer service skills and be able to work with minimal supervision as a self-starter. Key responsibilities include:

  • BREAK/FIX & TROUBLESHOOTING OF ZT HW IN MICROSOFT DATA CENTERS
  • MAY BE RESPONSIBLE FOR CABLING, WORKING WITH ROUTERS, WORKING WITH SWITCHES
  • INSTALLING/TROUBLESHOOTING SERVERS
  • RESPOND TO SERVICE TICKETS FOR ZT SERVERS IN CUSTOMER DATA CENTERS IN A TIMELY MANNER
  • KEEP PARTS LOCKERS UP TO DATE AND PROPERLY STOCKED AT ALL TIMES
  • TROUBLESHOOT AND TRIAGE SERVER FAILURES TO DETERMINE THE MOST EFFICIENT PATH TO GETTING A SERVER BACK ONLINE FOR THE CUSTOMER
  • TRACK SERVER FLEET HEALTH AND VALIDATE THAT ZT IS ALWAYS EXCEEDING CUSTOMER REQUIREMENTS FOR TOTAL SERVERS ONLINE
  • PROVIDE CONSISTENT, DETAILED FEEDBACK TO THE ZT ENGINEERING TEAM ON FAILURES, SERVICEABILITY OF SERVERS, AND INTEGRATION WITH THE DATA CENTER
  • APPLY FIRMWARE AND BIOS UPDATES AS NEEDED USING ZT ENGINEERING-APPROVED TOOLS
  • COMPLY WITH ALL DATA CENTER SAFETY, SECURITY, AND OPERATIONAL PROTOCOLS CONSISTENTLY
  • BECOME AN OUTSTANDING REPRESENTATIVE OF ZT SYSTEMS AT ALL TIMES
Requirements and Qualifications

To be successful in this role, candidates must have:

  • EXCELLENT CUSTOMER SERVICE SKILLS
  • ABILITY TO WORK WITH LITTLE GUIDANCE AS A SELF-STARTER
  • EXPERIENCE WITH BREAK/FIX & TROUBLESHOOTING OF IT EQUIPMENT
  • KNOWLEDGE OF CABLING, ROUTERS, AND SWITCHES
  • SKILLS IN INSTALLING AND TROUBLESHOOTING SERVERS
  • ABILITY TO TRACK AND VALIDATE SERVER FLEET HEALTH
  • EXCELLENT COMMUNICATION SKILLS
Benefits

We offer a competitive salary and benefits package including:

  • HEALTH INSURANCE
  • DENTAL INSURANCE
  • VISION INSURANCE
  • PAYROLL BENEFITS
  • 401(K) MATCH


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