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Personal Banker Associate I

2 months ago


Evanston, Illinois, United States Fifth Third Full time
About the Role

Fifth Third Bank is seeking a highly motivated and customer-focused Personal Banker Associate I to join our team. As a key member of our retail banking team, you will be responsible for providing exceptional customer service and building strong relationships with our customers.

Key Responsibilities
  • Customer Service: Provide personalized service to customers, responding to their financial needs and providing solutions to meet their goals.
  • Product Knowledge: Develop and maintain in-depth knowledge of our retail consumer and small business products and services, recommending appropriate solutions to customers.
  • Sales and Cross-Selling: Utilize the consultative sales process to identify and meet the financial needs of customers, cross-selling products and services to existing customers and acquiring new customers.
  • Relationship Building: Establish and maintain strong relationships with customers, business partners, and colleagues, promoting a positive customer experience and driving business growth.
  • Risk Management: Maintain a strong understanding of risk management principles and practices, ensuring compliance with bank policies and procedures.
Requirements
  • Education: College degree or equivalent work experience.
  • Experience: Previous experience in the financial industry, preferably in retail banking or sales.
  • Skills: Strong communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in basic math functions.
  • Certifications: S.A.F.E. Act registration through the Nationwide Mortgage Licensing System (NMLS).
About Fifth Third Bank

Fifth Third Bank is a leading financial institution committed to providing exceptional customer service and building strong relationships with our customers. We offer a dynamic and inclusive work environment, with opportunities for growth and development.