Customer Service Expert

5 days ago


Lombard, Illinois, United States Omar Torres Full time
Job Summary

We are seeking a Certified Customer Service Representative to provide exceptional support to our clients in the insurance industry. The successful candidate will be responsible for resolving customer inquiries and complaints, while maintaining a positive and professional demeanor.

Responsibilities:
  • Customer Support: Handle customer inquiries and complaints via phone, email, or in-person.
  • Product Information: Provide accurate and timely information about our insurance products and services.
  • Troubleshooting: Troubleshoot and resolve product issues and concerns in a fair and efficient manner.
  • Record Keeping: Document and update customer records based on interactions.

Qualifications:

  • Must be licensed for property and casualty insurance.
  • Ability to build rapport with clients and provide excellent written and verbal communication skills.
  • Positive and professional demeanor, with strong problem-solving skills.

About Us:

Omar Torres State Farm office is a local agency with an existing book of clients. We offer a competitive salary and benefits package, as well as opportunities for growth and development.



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