Dermatology Practice Front Desk Specialist
3 days ago
Job Summary
We are seeking a highly skilled and experienced Front Desk Specialist to join our team at Newnan | Peachtree City | West Georgia Dermatology. The ideal candidate will possess excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Responsibilities
- Answer phones in a friendly and approachable manner
- Greet patients and family members with a smile and provide a welcoming atmosphere
- Provide accurate and respectful information about the practice and instructions to patients and visitors
- Perform registration and basic insurance verification, ensuring collection of critical data elements necessary for proper patient identification and billing
- Identify and update patient demographic information
- Identify non-participating insurance plans or out-of-network plans and inform patients and physicians regarding options
- Ensure patient's lab matches their insurance plan
- Obtain copies of insurance card and confirm insurance through online verification tools or other methods
- Collect appropriate co-pays, co-insurance or deductibles at the time of service
- Prepare documents for optical imaging/scanning into electronic medical record
- Obtain patient signatures for consent to treat
- Assist with resolutions pertaining to patient account balances
- Maintain inventory control of paper/forms/supplies/etc at front desk area
- Copy or fax documents to other providers as needed
Requirements
- High School Diploma or equivalent
- Prior experience in customer service and with medical systems preferred, but not required
- Outstanding communication skills, attention to detail, friendly, ability to multi-task and work in a fast-paced environment, team player
Benefits
- 401(k)
- Health insurance
- Paid time off
Work Schedule
Monday to Friday
Supplemental Pay Types
Bonus pay
Education
High school or equivalent (Preferred)
Experience
Medical office: 1 year (Required)
dermatology: 1 year (Preferred)
Customer Service: 1 year (Preferred)
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