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Hotel Operations Manager

2 months ago

Wixom, Michigan, United States My Place Hotels Full time

The Hotel Operations Manager is the key leader of a small but complex business. This role has a wide range of management responsibilities, coupled with the day-to-day supervision of full-time and part-time personnel, including front desk staff, housekeeping, maintenance, and other hotel departments. The Hotel Operations Manager is responsible for ensuring the smooth operation of the hotel, maintaining high standards of quality and service, and driving business growth.

  • Key Responsibilities:
  • Develop and implement strategic plans to drive business growth and improve operational efficiency
  • Lead and manage a team of hotel staff, providing guidance, coaching, and development opportunities
  • Ensure compliance with company policies, procedures, and regulatory requirements
  • Manage budgets, forecasts, and financial reports to ensure accurate financial management
  • Develop and maintain relationships with key stakeholders, including guests, employees, and partners
  • Identify and implement opportunities for process improvement and cost savings
  • Ensure the hotel meets or exceeds quality and service standards
  • Manage and resolve guest complaints and issues in a professional and timely manner

Requirements:

  • Education and Experience:
  • Bachelor's degree in Hospitality, Business Administration, or related field
  • Minimum 3-5 years of experience in hotel management, with a proven track record of success
  • Skills and Qualifications:
  • Excellent leadership and management skills
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Knowledge of hotel operations, including front desk, housekeeping, and maintenance
  • Ability to analyze data and make informed business decisions
  • Strong problem-solving and conflict resolution skills
  • Ability to work independently and as part of a team

Working Conditions:

  • Ability to work in a hotel environment, with frequent exposure to noise, dust, and other environmental factors
  • Ability to work flexible hours, including evenings, weekends, and holidays
  • Ability to travel occasionally for business purposes

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance