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Café Operations Assistant Manager

2 months ago

Milwaukee, Wisconsin, United States COLECTIVO COFFEE ROASTERS Full time

COLECTIVO JOB DESCRIPTION

Title: Assistant Café Manager

Department: Retail

Reports to: Café Manager

Status: Full Time

Exempt: Exempt

POSITION SUMMARY

The Assistant Café Manager is responsible for guiding the team to create an exceptional experience for both customers and colleagues, aligning with Colectivo Coffee's Mission and Values.

SPECIFIC RESPONSIBILITIES

  • Ensures the café achieves positive financial outcomes in line with budgetary expectations.
  • Fosters a culture of accountability and ongoing enhancement that complies with Standard Operating Procedures (SOPs) and established processes.
  • Mentors and trains team members to fulfill their roles effectively, ensuring high performance levels.
  • Assigns specific tasks based on the Café Functional Architecture Model.
  • Guarantees that the café's coffee, food, and administrative operations deliver an outstanding customer experience through Colectivo's offerings and atmosphere.
  • Models a positive and vibrant environment that is welcoming and motivating for customers and staff alike.
  • Engages in the strategic long-term planning for the café's future.

EDUCATION/QUALIFICATIONS

  • A college degree in a business-related discipline and/or at least two years of experience in a management or supervisory role.

REQUIREMENTS

  • Proficient in POS systems and computer applications.
  • Understanding of basic mathematics for business applications.
  • Flexible availability for a schedule that may include evenings, weekends, and holidays.
  • Willingness to relocate to another café within the designated market as needed by the organization.
  • Capability to stand for extended periods, reach, bend, and lift up to 50 lbs.
  • Ability to read, write, and communicate effectively in English.
  • Commitment to a minimum of 40 hours per week.


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