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Restoration Team Lead

2 months ago

Arnold, Missouri, United States SERVPRO of AnnapolisSeverna Park Full time
Job Summary

SERVPRO of Annapolis/Severna Park is seeking a skilled Restoration Supervisor to join our team. As a key member of our restoration team, you will be responsible for coordinating and performing production processes, ensuring quality control, and managing customer and client experiences.

Key Responsibilities
  • Production Coordination: Coordinate and perform production processes as scheduled, ensuring quality control and meeting customer expectations.
  • Customer Experience: Manage customer and client experiences, tracking online reviews and ensuring a positive outcome.
  • Team Supervision: Communicate clear expectations to restoration technicians, supervise their activities, and document job files to support services provided.
  • Project Management: Manage labor and consumable item usage on assigned projects, communicating with restoration project managers and office staff on project progress and issues.
Requirements
  • Valid Driver's License: Possess a valid driver's license.
  • Education: High school diploma or equivalent (preferred).
  • Experience: At least 1 year of experience in cleaning, restoration, or construction, with IICRC certification required for supervisor position.
Skills and Physical Demands
  • Lifting and Mobility: Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance.
  • Physical Demands: Ability to climb ladders, work at ceiling heights, and work in tight spaces (i.e., crawl spaces, attics).
  • Repetitive Tasks: Ability to repetitively push/pull/lift/carry objects.
  • Cleaning Agents: Ability to work with/around cleaning agents.

SERVPRO of Annapolis/Severna Park is an independently owned and operated franchise. All employees are hired by, employed by, and under the sole supervision and control of the franchise owner.