Client Officer
6 days ago
Job Summary
City National Bank is seeking a highly skilled Client Officer to join our team. As a Client Officer, you will be responsible for assisting the Client Manager in supervising and participating in the operations, client service, and internal sales activities of the branch.
Key Responsibilities
- Assist the Client Manager in supervising and participating in the operations, client service, and internal sales activities of the branch.
- Monitor and maintain operations procedures for compliance to regulations.
- Plan and administer colleague schedules and internal workflow.
- Assist the Client Manager in interviewing perspective new colleagues and providing development training for the internal sales/service team.
- Support internal sales activities, including providing product and cross-sell opportunity identification training to staff, recognizing referral/sales opportunities from the team, and making appropriate product/service recommendations to clients.
- Function as part of a cohesive unit to service client transactions and uphold the operational integrity of the branch as defined by management and bank policy.
- Understand and execute all functions of the daily processes, including cash handling responsibilities.
- Support, develop, motivate, and coach banking office sales/service colleagues.
- Be one of the experts in risk management and loss prevention.
- Partner with the Client Manager in completing, monitoring, and auditing branch certifications and operational reviews.
- Utilize an organized approach to manage and prioritize daily activities to meet all deadlines.
- Act as a champion for clients and colleagues, providing exemplary service.
- Partner with CNB colleagues in all divisions of the bank to support client retention objectives and proactively promote solutions appropriate to clients.
- Promote and facilitate cross-selling of bank services to existing and potential clients to meet established branch sales and referral goals.
- Work with business partners to deliver solutions to maintain and grow client relationships.
- Recognize and recommend cross-selling opportunities to maximize banking office profitability.
- Support and partner with the Client Manager to proactively develop colleagues to achieve results and accurately assess strengths.
- Provide feedback, mentoring, and opportunities for development to help colleagues achieve their full potential.
- Provide instructions and information to colleagues on regulatory procedures, bank policies, legal requirements, and other banking standards.
- Be fully functional in delivering all components related to new accounts, including account maintenance, service requests, and risk management.
- Responsible for appropriately profiling clients during the new account process and actively identifying cross-sell opportunities of CNB products and services.
Requirements
- Minimum 3 years of direct sales experience required.
- Minimum 2 years of experience in a banking environment required.
- Minimum 2 years of basic computer experience (e.g. Microsoft Word, Excel, Outlook) required.
- Must be in good standing under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 and registered/licensed with the Nationwide Mortgage Licensing System and Registry.
Skills and Knowledge
- Good knowledge of Bank policies and procedures and regulatory compliance.
- Working knowledge of Bank products and services.
- General knowledge of Bank audit procedures.
- Strong interpersonal, verbal, and written communication skills.
- Ability to organize and prioritize work.
- Good problem-solving skills.
Compensation
Starting base salary: $33.43 per hour. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
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