Automotive Service Consultant

2 weeks ago


Castle Rock, Colorado, United States Foundation Automotive Corp Full time
Job Summary

We are seeking a highly skilled and customer-focused Service Advisor to join our team at Foundation Automotive Corp. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support throughout their vehicle maintenance experience.

Key Responsibilities
  • Interact with customers to evaluate vehicle service needs and provide personalized recommendations for maintenance and repairs.
  • Develop and maintain strong relationships with customers to ensure their loyalty and satisfaction.
  • Coordinate with service technicians and parts department to ensure timely completion of work and effective communication with customers.
  • Produce repair orders with transparency, including cost and time estimates, to ensure customers are informed and empowered to make decisions.
  • Communicate frequently with customers regarding any changes in estimates or promise times, and obtain proper authorization before performing additional repairs.
  • Follow up with customers on the status of their vehicle, based on their specifications, to ensure a positive delivery experience.
  • Meet customer service standards by achieving high CSI scores and consistently delivering exceptional customer experiences.
  • Establish personal income goals aligned with dealership standards and devise strategies to meet those goals.
  • Provide exceptional customer experiences to drive loyalty and retention.
  • Safeguard dealership assets and customer data by maintaining confidentiality and adhering to company policies.
  • Demonstrate superior product knowledge to effectively assist customers with service maintenance requirements and warranty information.
  • Maintain a professional personal appearance and adhere to a consistent and reliable work schedule.
  • Demonstrate ethical business practices and integrity in all interactions to uphold the Foundation Automotive brand.
  • Perform duties and responsibilities in a safe manner, adhering to company policies and procedures.
Requirements
  • High School diploma or equivalent
  • 2 years of experience as a Service Advisor
  • Proven ability to provide exceptional customer experiences
  • Ability to sell a minimum quota according to dealership standards
  • Valid driver's license and acceptable driving record
  • Successful completion of pre-employment screening
  • Authorization to work in the USA


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