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Store Director

2 months ago

Hoboken, New Jersey, United States Warby Parker Full time

About the Role:

We are seeking a highly skilled and experienced Store Director to lead our retail operations and drive customer experience excellence at Warby Parker. As a key member of our team, you will be responsible for representing and communicating our values and philosophy to customers and team members, while executing and improving all operational activities to meet financial targets and customer experience goals.

Key Responsibilities:

  • Represent and communicate Warby Parker's values and philosophy to customers and team members
  • Execute and improve all operational activities to meet financial targets and customer experience goals
  • Consistently follow company-wide processes to maintain brand consistency
  • Manage daily scheduling and payroll for the entire store team
  • Coordinate store events with our Marketing team
  • Implement existing procedures (and create new ones) to protect the company's inventory and assets
  • Follow and enforce protocols to ensure risk management and safety
  • Build and foster an engaged, effective team through recruitment and on-boarding, as well as ongoing training and development
  • Lead biannual performance and development reviews for each store team member
  • Live and breathe Warby Parker's core values in your quest to exemplify what great service looks like
  • Create an inclusive workplace culture by treating all teammates and customers with respect
  • Attend company leadership trainings, including our annual Store Leader Summit

Requirements:

  • Backed by 3+ years in a management role at a complex customer-focused, operationally excellent retailer (plus, you're an established top-performer)
  • Able to build, coach, and retain a high-performing team that meets sales, operational, and financial performance goals
  • A clear, honest, and empathetic communicator who's able to make tough decisions
  • An organized, entrepreneurial go-getter—you're unafraid of taking calculated risks to deliver results
  • An upbeat collaborator with strong interpersonal skills
  • A resourceful problem-solver and out-of-the-box thinker when faced with challenges
  • Curious and willing to question how things are done and how they could be done better
  • Able to inspire your team by promoting our vision and purpose in a compelling way
  • Highly interested in business, technology, and fashion
  • Ready to bring fun into your workplace but willing to put in long hours when required
  • Passionate about providing nothing-but-wonderful service
  • Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

What We Offer:

  • Health, vision, and dental insurance
  • Life and AD&D Insurance
  • Paid time off
  • Paid Holidays
  • Retirement savings plan with a company match
  • Parental leave (non-birthing parents included)
  • Short-term disability
  • Employee Assistance Program (EAP)
  • Bereavement Leave
  • Optical Education Reimbursement
  • Snack Pantry
  • And more (just ask)