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Bilingual Customer Support Associate

2 months ago


Fullerton California, United States ODK Media Full time
Company Overview
ODK Media, Inc. is a prominent media organization based in Fullerton, CA, dedicated to delivering high-quality international content through its proprietary streaming platforms, including OnDemandKorea, OnDemandChina, and OnDemandViet. We also collaborate with global streaming services, cable providers, and cinemas, establishing ourselves as a central media resource for AAPI communities nationwide.

Position Summary
We are seeking a dedicated Bilingual Customer Support Associate to enhance our dynamic team. This role is pivotal in ensuring exceptional customer service across multiple communication channels, including phone, chat, and email.

Key Responsibilities
1. Address customer inquiries and deliver effective support and guidance.
2. Resolve customer issues and concerns via phone, chat, and email.
3. Maintain comprehensive knowledge of products and services to accurately respond to customer questions.
4. Collaborate with colleagues to provide seamless customer assistance.

Qualifications
- Previous experience in customer service or call center environments is highly preferred.
- Bilingual proficiency in Korean is required.
- Strong verbal and written communication skills.
- Basic computer skills and familiarity with customer service software.
- Ability to work fully onsite during designated hours.

Work Schedule
- Monday to Friday, 1:00 PM - 6:00 PM (25 hours/week).
- Potential to increase hours up to 30 per week, with flexibility in daily hours.

Benefits
- Daily catered lunch featuring diverse local cuisines, along with a well-stocked kitchen of beverages and snacks.
- Opportunities for corporate gatherings, team-building activities, and more.
- Competitive salary and benefits package, with estimated hourly compensation ranging from $18 to $20, depending on the candidate's skills and experience.

ODK Media, Inc. is an equal opportunity employer committed to fostering a diverse and inclusive workplace. For more information about our company, please visit our website.

Note: The responsibilities outlined above are intended to provide a general overview of the position and may be subject to change as needed.