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Customer Success Specialist

2 months ago

Douglasville, Georgia, United States Human Resource Dimensions Full time
Job Description

Human Resource Dimensions is seeking a highly skilled Customer Success Specialist to join our team. As a key member of our organization, you will play a vital role in ensuring customer satisfaction, retention, and revenue growth by providing exceptional support throughout the sales order process.

Key Responsibilities:
  • Customer Relationship Management:
    • Act as the primary point of contact for customers during the sales order process, providing timely and accurate responses to inquiries, order status updates, and product-related questions.
    • Build and maintain strong relationships with customers, understanding their unique requirements, preferences, and challenges to deliver personalized support and service.
    • Proactively engage with customers to identify opportunities for upselling, cross-selling, and promoting additional products or services that align with their needs.
  • Sales Order Management:
    • Coordinate sales order processing activities, including order entry, verification, and fulfillment, ensuring accuracy, completeness, and adherence to lead times and delivery schedules.
    • Collaborate with sales and operations to expedite order processing, resolve order discrepancies, and address customer requests or special requirements.
    • Monitor order status, track shipments, and provide regular updates to customers on the progress of their orders, addressing any delays or issues promptly.
    • Prepare orders for shipment and prepare documentation and labels. Primarily ship all products by small pack by UPS or FedEx.
  • Qualifications:
    • High School Graduate, some college preferred. Additional certification or training in customer success, sales, or 3D printing technology is advantageous.
    • Proven experience in customer success, sales support, or order management roles, preferably in manufacturing or a related technology field.
    • Strong technical aptitude to understand 3D printing technologies, materials, software tools, and applications.
    • Excellent communication, interpersonal, and problem-solving skills, with the ability to effectively engage with customers, understand their needs, and address their concerns.
    • Proficiency in sales order management systems, customer relationship management (CRM) software, and Microsoft Office suite.
    • Ability to work independently, prioritize tasks, and manage multiple customer inquiries and orders simultaneously.
    • Commitment to delivering exceptional customer service, building long-term relationships, and driving customer success and satisfaction.