Technical Director
2 weeks ago
At Atos North America, we're seeking a skilled Technical Manager to oversee the daily operations of our desktop support team. This role is ideal for a seasoned professional with 5 years of experience in IT management.
Key Responsibilities:
- Lead a team of desktop support technicians, fostering a culture of collaboration and continuous improvement.
- Develop and implement IT support policies, procedures, and best practices to enhance system reliability and user satisfaction.
- Collaborate with other IT teams and healthcare departments to support critical healthcare applications, ensuring minimal disruption to patient care.
- Ensure compliance with healthcare regulations (e.g., HIPAA) and maintain a secure, confidential IT environment.
- Monitor and report on key performance indicators (KPIs), service levels, and help desk metrics, driving continuous improvement in support services.
- Lead initiatives to update and maintain hardware and software infrastructure, with an emphasis on healthcare technology and user accessibility.
- Provide escalation support for complex technical issues, ensuring swift resolution in line with healthcare facility needs.
What We Offer:
- A dynamic work environment with opportunities for professional growth and career advancement.
- Remote and hybrid working possibilities.
- A comprehensive benefits platform, including wellbeing programs and work-life balance initiatives.
- Continuous learning programs and online courses to enhance your skills.
- The possibility to participate in charity and eco initiatives.
At Atos North America, we value diversity and inclusion, and we're committed to creating a fair work environment for all. If you're ready to embark on this exciting adventure with us, we encourage you to apply.
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