Technical Director

2 weeks ago


Plano, Texas, United States Atos North America Full time
Technical Manager Job Description

At Atos North America, we're seeking a skilled Technical Manager to oversee the daily operations of our desktop support team. This role is ideal for a seasoned professional with 5 years of experience in IT management.

Key Responsibilities:

  • Lead a team of desktop support technicians, fostering a culture of collaboration and continuous improvement.
  • Develop and implement IT support policies, procedures, and best practices to enhance system reliability and user satisfaction.
  • Collaborate with other IT teams and healthcare departments to support critical healthcare applications, ensuring minimal disruption to patient care.
  • Ensure compliance with healthcare regulations (e.g., HIPAA) and maintain a secure, confidential IT environment.
  • Monitor and report on key performance indicators (KPIs), service levels, and help desk metrics, driving continuous improvement in support services.
  • Lead initiatives to update and maintain hardware and software infrastructure, with an emphasis on healthcare technology and user accessibility.
  • Provide escalation support for complex technical issues, ensuring swift resolution in line with healthcare facility needs.

What We Offer:

  • A dynamic work environment with opportunities for professional growth and career advancement.
  • Remote and hybrid working possibilities.
  • A comprehensive benefits platform, including wellbeing programs and work-life balance initiatives.
  • Continuous learning programs and online courses to enhance your skills.
  • The possibility to participate in charity and eco initiatives.

At Atos North America, we value diversity and inclusion, and we're committed to creating a fair work environment for all. If you're ready to embark on this exciting adventure with us, we encourage you to apply.



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