IT Service Manager

2 weeks ago


Oregon, Wisconsin, United States Promega Full time
Job Title: Manager, IT Service and Desktop Support

Job Summary: We are seeking a highly skilled and experienced IT professional to lead our ServiceDesk and Desktop support teams. The successful candidate will be responsible for ensuring excellent, consistent service and support for internal end-user computing issues and desktop services 24/7 worldwide.

Key Responsibilities:
  • Develop and implement IT service management processes to ensure consistent service levels and quick resolutions.
  • Direct the lifecycle management and system administration of the organization's desktop environment.
  • Develop, manage, and motivate staff to perform at their highest potential.
  • Interact with all business areas to ensure agility and efficiency in overall information systems approach.
  • Participate in overall business planning, bringing a current knowledge and future vision of technology and systems related to Promega's business needs.
Requirements:
  • Strong leadership and management skills.
  • Excellent communication and interpersonal skills.
  • Ability to analyze performance data and identify areas for improvement.
  • Experience with IT service management processes and tools.
  • Strong technical skills, including desktop operating systems and software.

About Promega: Promega is a global biotechnology company that provides innovative solutions for life science research and diagnostics. We are committed to diversity and inclusion in the workplace and encourage applications from qualified candidates from diverse backgrounds.



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