Front Office Administrative Professional

About the Job

We are seeking a highly skilled and organized Business Operations Assistant to join our team at Dental Care of Bonaire. As a key member of our front office team, you will be responsible for creating a positive experience for our patients, managing front office tasks, and supporting our providers in delivering exceptional patient care.

Key Responsibilities

• Create a welcoming and professional environment for patients by greeting them warmly and ensuring their needs are met.
• Manage front office tasks, including answering phones, responding to emails, and processing patient paperwork.
• Utilize Dentrix software to schedule appointments, manage patient records, and process payments.
• Schedule and confirm appointments for multiple providers, ensuring seamless coordination and communication.
• File patient insurance claims and follow up on outstanding claims to ensure timely payment.
• Process accounts receivables and post payments, maintaining accurate and up-to-date financial records.
• Review treatment plan fees and payment options with patients, providing clear and concise explanations.
• Partner with providers to implement Heartland Dental systems and optimize office potential, improving patient outcomes and satisfaction.

Requirements

• 1+ years of experience in a fast-paced and customer-centric environment.
• Excellent communication and organizational skills.
• The ability to perform essential duties satisfactorily with or without reasonable accommodation.