Senior Parking Manager

2 days ago

Durham, North Carolina, United States City of Durham Full time
About the Role

We are seeking a highly skilled and experienced Senior Parking Manager to lead our Parking Division. As a key member of our Transportation Department, you will be responsible for overseeing the daily operations of our parking facilities, including garages, on-street meters, and enforcement.

Key Responsibilities
  • Lead the Parking Division with vision and creativity, overseeing daily operations, including parking systems management, enforcement, customer service, and facilities management.
  • Manage all aspects of parking facilities, from garages and on-street meters to parking assets, ensuring they operate at peak efficiency and align with the City's strategic goals.
  • Take charge of the division's budget with a focus on innovation and growth, overseeing revenue collections, implementing sound financial controls, and developing a budget that supports the City's objectives while seeking out opportunities for financial optimization and sustainability.
  • Supervise and inspire a diverse team of professionals, including two managers, fostering a culture of continuous improvement, professional development, and excellence in customer service.
  • Drive the division's commitment to superior customer service by implementing strategies that enhance the parking experience for all users, ensuring that customer service standards reflect the City's dedication to quality and satisfaction.
  • Serve as the primary liaison with downtown businesses, property owners, and other key stakeholders, collaborating to develop and implement forward-looking parking strategies that not only attract customers but also support the economic vitality of Durham's business districts.
  • Be at the forefront of revolutionizing parking services through technology, identifying and implementing cutting-edge solutions that advance the City's parking operations, integrating them seamlessly with the growing multimodal transportation network.
  • Manage the division's resources, including vehicles, equipment, systems, and tools, ensuring they are maintained, replaced, and operated in accordance with budgetary, contractual, and regulatory requirements.
  • Oversee the preparation of complex reports, contracts, and agreements, making informed decisions that keep the division ahead of industry standards.
  • Lead and manage complex, high-visibility projects that impact the City's parking infrastructure and operations, ensuring they are completed efficiently, on time, and within budget, contributing to the City's long-term success.
Requirements
  • Bachelor's degree or equivalent.
  • Six (6) years of parking management experience.
  • Two (2) years of supervisory experience.
  • A valid, unrestricted, North Carolina Class C Driver's License with a satisfactory driving record.
Preferred Qualifications
  • Experience in municipal or public sector parking management.
Benefits

The City of Durham offers a comprehensive benefits package, including medical, dental, vision, and supplemental life insurance plans, state and City retirement plans, short and long-term disability plans, paid temporary disability leave for specified conditions, and more.

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