Operations Manager, Fulfillment and Logistics

4 weeks ago

Reno, Nevada, United States Thrive Market Full time

About Thrive Market
Thrive Market is a leading online marketplace that specializes in healthy and sustainable living products. As a Certified B Corporation, we are committed to making a positive impact on the environment and society. Our mission is to make healthy and sustainable living easy and affordable for everyone.

The Role
We are seeking a highly skilled and experienced Fulfillment Operations Manager to join our team in Sparks, NV. The successful candidate will be responsible for overseeing and optimizing the end-to-end fulfillment process within our facility. This includes coordinating and managing various aspects of the fulfillment operations, such as inventory management, order processing, shipping, and logistics.

Key Responsibilities
Ensure adherence to safety protocols and regulations to maintain a secure work environment
Lead and mentor a team of supervisors and up to 150 hourly employees
Uphold compliance, productivity, quality, safety, and teamwork standards as the primary source of information
Implement engagement and fulfillment strategies to motivate employees and align them with operational goals
Maintain performance standards and consistent processes to guarantee reliable services
Strategize and execute fulfillment and continuous improvement objectives, clearly communicating these to supervisors
Monitor and manage inventory levels, implementing control measures to optimize stock
Develop efficient order processing procedures, oversee fulfillment operations, and address any bottlenecks
Collaborate with carriers to optimize shipping processes and ensure timely deliveries in logistics
Enforce quality control measures and collaborate with quality assurance to address product issues specific to the operation
Provide coaching and development opportunities to supervisors and employees to enhance performance in cold storage operation
Oversee productivity hours and manage payroll functions to ensure efficient operations
Source and screen talent in collaboration with People Operations to maintain a skilled workforce for operational needs
Analyze performance reports to identify areas for improvement and provide coaching to supervisors

Qualifications
Bachelor's degree in business, logistics, supply chain management, or a related field is preferred
High School diploma or equivalent
Excellent written and verbal communication that is clear, concise, and polished
Highest levels of integrity and ethics
Dedicated to quality and high standards; Supportive of values
Must be proficient in using MS Office (Word, Excel and PowerPoint), Outlook and G-Suite applications
Ability to work in a warehouse environment and understand Warehouse Management Systems
Minimum of 5-10+ years of proven leadership/supervisory experience within a FC/DC or manufacturing environment
Proven ability to lead process improvements through the lean process or Kaizen techniques as well as provide solutions when problem solving
Proven ability to quickly adapt and drive the right results using data

What We Offer
Comprehensive health benefits (medical, dental, vision, life, and disability)
Competitive pay + equity
Multiple work schedules available
Opportunities for advancement. We have programs that will start you on a path and train you along the way
Coverage for Life Coaching & Therapy Sessions on our holistic mental health and well-being platform
Free Thrive Market membership and discount on private label products
Casual atmosphere and great people to work with
We're a community of more than 1 Million + members who are united by a singular belief: It should be easy to find better products, support better brands, make better choices, and build a better world in the process

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