Current jobs related to Technical Support Specialist - Limerick - KPInterface, Inc.
-
IT Support Specialist
4 weeks ago
Limerick, United States KPInterface, Inc. Full timeJob OpportunityKPInterface, Inc. is seeking a skilled IT professional to join our team as a Junior Level IT Consultant. As a key member of our technical staff, you will be responsible for providing exceptional support to our clients, ensuring their technology needs are met with expertise and efficiency.Key Responsibilities:Provide Level 1 and Level 2...
-
IT Support Specialist
2 weeks ago
Limerick, United States KPInterface, Inc. Full timeJob OpportunityKPInterface, Inc. is seeking a skilled IT professional to join our team as a Junior IT Consultant. As a key member of our technical support team, you will be responsible for providing exceptional service to our clients, ensuring their technology needs are met with expertise and care.Our ideal candidate possesses a strong passion for...
-
IT Support Specialist
1 month ago
Limerick, United States KPInterface, Inc. Full timeJob OpportunityKPInterface, Inc. is seeking a skilled IT professional to join our team as a Junior Level IT Consultant. As a key member of our technical staff, you will be responsible for providing top-notch support to our clients, ensuring their technology needs are met with excellence.We are looking for a motivated and detail-oriented individual with a...
-
IT Support Specialist
2 weeks ago
Limerick, United States KPInterface, Inc. Full timeJob OpportunityKPInterface, Inc. is seeking a skilled IT Consultant to join our team. As a key member of our technical staff, you will provide exceptional support to our clients, ensuring their technology needs are met with expertise and care.We are a dynamic and employee-centered organization that values innovation, teamwork, and customer satisfaction. Our...
-
Service Desk Specialist
1 month ago
Limerick, United States KPInterface, Inc. Full timeJob SummaryKPInterface, Inc. is seeking a highly skilled Service Desk Consultant to join our team. As a Service Desk Consultant, you will be responsible for providing technical support to our clients, resolving technical issues, and ensuring excellent customer service.The ideal candidate will have a strong understanding of operating systems, business...
-
Medical Assistant
6 days ago
Limerick, United States Aledade Full timeLocation: Galbraith Family MedicinePosition: Medical AssistantJob Type: Full-timeSalary: $18.00 - $21.00 per hourExpected hours: 32 - 40 per weekSchedule: 4x10Galbraith Family Medicine, LLC, is an independent, rural community practice founded in 2010 by husband and wife team David Galbraith, MD, and Kathryn Galbraith, MD. Our focus is on providing quality...
-
Nurse Specialist for Ambulatory Care
6 days ago
Limerick, United States GHR Healthcare Full timeGHR Healthcare is seeking a skilled nurse specialist for a local contract nursing job in Ambulatory Care. The ideal candidate will have experience in providing high-quality patient care in a fast-paced environment.Job Description & RequirementsSpecialty:Ambulatory CareDiscipline:RNShift: 8 hours, daysEmployment Type:Local ContractGHR Healthcare is committed...
-
Retail Merchandising Specialist
3 weeks ago
Limerick, Maine, United States Drive Line Service Full timeFlexible Retail Merchandising OpportunityWe are seeking a skilled and detail-oriented Retail Merchandising Specialist to join our team. As a key member of our national retail merchandising team, you will provide high-quality retail services to top retailers in the United States.This is a flexible, variable hour position with hours that depend on business and...
-
Nurse Practitioner or Physician Assistant
1 month ago
Limerick, Maine, United States Matrix Medical Network Full timeJob SummaryWe are seeking a skilled Nurse Practitioner or Physician Assistant to join our team as a Home Risk Assessment Specialist. In this role, you will conduct comprehensive health assessments in the comfort of patients' homes, providing unmatched insight into their overall health and well-being.Key ResponsibilitiesConduct thorough adult and geriatric...
-
Service Desk Consultant
2 weeks ago
Limerick, United States KPInterface, Inc. Full timeJob SummaryWe are seeking a highly skilled Service Desk Consultant to join our team at KPInterface, Inc. As a Service Desk Consultant, you will be responsible for providing technical support to our clients via phone, email, and remote support tools. You will be the first point of contact for our clients and will be responsible for resolving technical issues...
-
Nurse Practitioner/Physician Assistant
2 weeks ago
Limerick, Maine, United States Matrix Medical Network Full timeAbout Matrix Medical NetworkMatrix Medical Network offers a comprehensive range of clinical services and expertise that empower primary care providers and at-risk health plan members to better manage their health at home.Our national network of clinicians breaks through traditional barriers to care by meeting members where they are, providing unmatched...
-
Limerick, United States Matrix Medical Network Full timeAbout UsMatrix Medical Network is a leading provider of clinical services and care management solutions. Our team of experienced clinicians and healthcare professionals work together to deliver high-quality care to patients in their homes and communities.About the PositionWe are seeking a skilled Nurse Practitioner or Physician Assistant to join our team as...
-
Insurance Coverage Specialist
2 weeks ago
Limerick Township, United States The Jonus Group Full timeJob Title: Insurance Coverage SpecialistJob Summary:The Jonus Group is seeking a detail-oriented Insurance Coverage Specialist to join our team. As a key member of our agency, you will be responsible for providing exceptional customer service and ensuring that our clients receive accurate and timely insurance coverage.Key Responsibilities:Review and analyze...
-
Behavioral Health Professional
2 weeks ago
Limerick, Maine, United States Connections for Kids Full timeJob SummaryConnections for Kids is seeking a skilled Behavioral Health Professional to join our team in York County. As a Home-Based Behavioral Health Specialist, you will work in partnership with a Master's level clinician to provide support and behavioral management skills to children and adolescents with mental health diagnoses.Key...
-
Nurse Practitioner
2 weeks ago
Limerick, United States GHR Healthcare Full timeGHR Healthcare is seeking a skilled nurse to fill a contract position in an outpatient clinic setting.Job SummaryWe are looking for a dedicated and compassionate nurse to join our team as a phone triage specialist. This is a fantastic opportunity to work with a reputable healthcare organization and make a positive impact on the lives of...
-
Sign Design and Production Specialist
2 weeks ago
Limerick Township, PA, USA, United States Signarama Limerick, PA Full timeProduction and Design Specialist Job DescriptionWe are seeking a skilled Production and Design Specialist to join our team at Signarama Limerick, PA. As a key member of our team, you will be responsible for designing, producing, and installing high-quality signage while providing exceptional customer service.Key Responsibilities:Design Mastery: Create a wide...
-
Medical Assistant
6 days ago
Limerick, United States Align ENT & Allergy Full timeJob SummaryWe are seeking a highly skilled Medical Assistant to join our physician-led team in Otolaryngology. The ideal candidate will have a strong background in patient interaction, medical procedures, and electronic medical records.Responsibilities include:Conducting patient interviews and collecting pertinent test resultsPreparing examination and...
-
Maintenance Repairer
3 weeks ago
Limerick, United States VP Advantage Services, LLC Full timePosition Title: Maintenance Technician Location: Limerick, PA Job Id: 27739327 Description: Arcadia at Limerick Pointe is a beautiful, state of the art, faith inspired, senior living community that provides Independent Living, Personal Care, and Memory Care. Arcadia is owned and operated by Vantage Point Retirement Living; a family run corporation...
-
Senior Polymer Researcher
1 month ago
Limerick, United States Valtech Corporation Full timeSenior Polymer ScientistValtech Corporation is a leading global specialty chemical and materials company seeking an experienced polymer scientist to join our North American Headquarters. Our polymer product line consists of specialty temporary adhesives, electrically conductive adhesives, and composite materials utilized in various phases of the...
-
Safety, Health, and Environmental Supervisor
3 months ago
Limerick, United States BlueTriton Brands Full timeBlueTriton is a leading provider of spring and purified water products - the name behind your favorite bottled water brands. We are proud to offer an extensive portfolio of highly recognizable, responsibly sourced, and sustainably packaged spring water in addition to other quality products and services. Get ready to quench your thirst with exciting...
Technical Support Specialist
2 months ago
KPInterface Inc. (KPI), a prominent IT Services firm, is in search of a Technical Support Specialist - Level 2 to contribute to our mission of delivering exceptional service to our clientele. KPI specializes in providing outsourced and managed IT service solutions tailored for small and mid-sized enterprises.
This is a full-time position that includes benefits.
We prioritize hiring individuals who embody BOTH the professional attributes and requisite skills essential for a KPInterface employee. Our commitment is to ensure that our team members not only grasp their job responsibilities but also set ambitious goals for personal and professional development, thereby enhancing the quality of service provided to our clients. We offer various formal and informal training opportunities to equip our staff with the necessary knowledge and skills to perform their duties effectively.
The ideal candidate will be a proactive individual capable of managing multiple tasks while addressing assigned service requests to meet Service Level Agreements. Technical support will be provided through remote tools, email, or phone for a variety of hardware and software applications across a diverse customer base. Successful candidates will demonstrate outstanding customer service skills, advanced technical proficiency, a willingness to learn, a collaborative spirit, and a strong dedication to excellence.
Our preferred candidates exhibit an entrepreneurial mindset and a genuine desire for personal growth and professional achievement. They work collaboratively, engaging with others in the organization to support revenue objectives when necessary.
This role falls under the Service Delivery Team, reporting directly to the Operations Manager.
Key Responsibilities:The Technical Support Specialist is tasked with managing first and second level support for service requests in a professional and timely manner. This encompasses all technology, including: workstations, servers, printers, networks, and vendor-specific hardware and software.
Core Functions:- Provide IT support for technical issues related to Microsoft's core business applications and operating systems.
- Assist with disaster recovery solutions.
- Deliver basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
- Implement and support basic remote access solutions: VPN, Terminal Services, and Citrix.
- Monitor alerts and notifications from the remote monitoring and management system, responding appropriately through service tickets.
- Maintain and review system documentation in ConnectWise.
- Communicate with customers as necessary: keeping them updated on incident progress, notifying them of upcoming changes, and scheduled outages.
- Enhance customer service, perception, and satisfaction.
- Ensure rapid turnaround of customer requests.
- Collaborate effectively within a team environment.
- Work alongside the Service Desk Dispatcher to ensure requests are directed to the appropriate resource for swift resolution.
- Escalate service requests requiring engineer-level support.
- Document time and expenses in ConnectWise as they occur.
- Complete assigned training materials and blueprints on ConnectWise University to understand processes.
- Log all work as service tickets in ConnectWise.
- Participate in after-hours support on-call responsibilities.
- Assist in managing the monitoring portal and alert notifications.
To excel in this role, an individual must be capable of performing each essential duty satisfactorily. The following requirements represent the knowledge, skill, and/or ability necessary:
- Advanced understanding of operating systems, business applications, printing systems, and network systems.
- Strong interpersonal skills, including telephony skills, communication skills, active listening, and customer care.
- Proficient diagnosis skills for technical issues.
- Ability to multitask and adapt to changes swiftly.
- Technical awareness: ability to align resources with technical issues appropriately.
- Service awareness of all key services provided by the organization.
- Familiarity with support tools, techniques, and the application of technology in service delivery.
- Typing skills for quick and accurate entry of service request details.
- Self-motivated with the ability to thrive in a fast-paced environment.
- BA/BS, preferably in computer science or a related field; industry certifications are a plus.
- 1-3 years of IT or related experience.
- Valid driver's license and ownership of a personal vehicle.
- Competitive salary based on experience and qualifications.
- Comprehensive health, vision, and dental benefits.
- Performance-based incentives.
- Generous bonus structure.
- Extensive on-the-job training and support.
- A vibrant working environment and culture.
- Excellent opportunities for career advancement.
Only local candidates are encouraged to apply.
Company OverviewAt KPI, we are more than just technicians; we are individuals dedicated to our clients. We understand technology, but our primary focus is on you. Operating on a fixed fee basis, we aim for your stability and satisfaction. Our commitment is long-term, and we foster an employee-centered, family-friendly, and enjoyable team culture. We seek the best talent and strive to retain them, with a constant pursuit of excellence.
