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Client Care Coordinator

2 months ago

Chandler, Arizona, United States Generations Home Care Full time
Benefits:
  • 401(k)
  • Competitive salary
  • Training & development
Client Care Coordinator / Scheduler for Generations Home Care, LLC

Generations Home Care, LLC is a thriving, owner-operated agency dedicated to providing non-medical, in-home assistance and support services for seniors wishing to remain in their homes. The co-owners are accomplished businesswomen who inspire and empower others to succeed. At Generations Home Care, LLC, we prioritize both our clients and employees, delivering care, compassion, and support.

The Client Care Coordinator / Scheduler will oversee staffing assignments, evaluate new clients, offer resources, and cultivate relationships with our in-field care professionals. This role will collaborate closely with the Owners, Recruitment and Retention Director, Community Care Liaison, and In-Field Lead Care Professional. We foster a cooperative team atmosphere and support one another throughout our endeavors. Our agency is forward-thinking and celebrates our achievements, ensuring that the hard work of our entire team is recognized.

As the Client Care Coordinator, your responsibilities will include:

• Providing professional and efficient assistance for all client and caregiver inquiries

• Organizing the staffing schedule for caregivers using our WellSky staffing system

• Establishing rapport and relationships with our staff, clients, and referral sources

• Acting as the first point of contact for incoming calls to the office

• Managing and triaging calls from caregivers, clients, and prospects

• Ensuring caregiver compliance

• Assisting with various administrative tasks/projects as directed by the owners

• Maintaining accurate database and file information for both caregivers and clients

• Collaborating with the leadership team to meet client staffing requirements

• Sending daily updates to the leadership team

• Participating in on-call duties as part of a shared rotation (weekend on-call bonus pay)

Skills/Qualifications:

• Prior experience in scheduling/staffing is essential, preferably in in-home care or home health

• Background as a Case Manager or Social Worker is preferred

• Experience with scheduling and tracking authorizations for VA home care programs is a significant advantage

• Quick learner with strong problem-solving and critical thinking abilities

• High attention to detail and a strong work ethic

• Professional demeanor

• Excellent verbal and written communication skills

• Exceptional customer service and interpersonal skills

• Organized with the ability to manage multiple tasks

• Capable of working independently and within a fast-paced team environment

• Proven leadership and management experience, fostering strong relationships with colleagues

• Proficient in basic computer software; experience with ClearCare/WellSky is desirable but not mandatory

• Flexible, reliable, and a team player

• Understanding of the Continuum of Care

Benefits:

• Supportive team environment and positive company culture

• Flexible work schedule

• Manageable caseload

• Competitive base salary

• Staffing bonus program

• Weekend on-call bonus

• Auto allowance

• Results-driven time off

• Accrued sick time

• 401K
Job Type: Full-Time Salaried
$50,000-53,000 per year based on experience
Staffing Bonus Program (with potential earnings exceeding $55K)

keywords: flexibility, assessment, time management, scheduler, home health, client care manager, patient care coordinator, health care, social services, case management, networking, critical thinker

Becoming a Caregiver
Professional caregivers are known by various titles: homemakers, home care aides, home health aides, certified nursing assistants, personal care assistants, and direct care workers. Regardless of the title, they share a common commitment to providing care for individuals in the comfort of their own homes.

As our population ages, the demand for caregivers continues to rise. Is this career path right for you?