Overnight Staff

1 week ago


Villa Park, Illinois, United States Planet Fitness Full time
Job Summary

The Overnight Staff Member will be responsible for delivering exceptional customer service to Planet Fitness members, prospective members, and guests.

This role involves creating a positive member experience by providing a superior level of service, handling front desk activities, and maintaining the cleanliness of the club.

Key Responsibilities
  • Greet members, prospective members, and guests, providing exceptional customer service.
  • Handle all front desk related activities, including answering phones, checking members into the system, and facilitating updates to member accounts.
  • Respond to member questions and concerns in a timely and professional manner.
  • Assist in maintaining the neatness and cleanliness of the club, including cleaning restrooms, locker rooms, and fitness equipment.
  • Stock locker rooms with proper supplies and report any broken or missing amenities or equipment to the Club Manager.
Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability are a must.
  • Honesty and exceptional work ethic.
  • Ability to solve problems independently.
Physical Demands

This role requires continual standing and walking during shift, as well as the ability to work 3rd shift (overnights). Occasional lifting up to 50 lbs may be required.



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