Cosmetology Service Representative

5 days ago


El Paso, Texas, United States Milan Institute Full time

Estimated salary: $45,000 - $55,000 per year

About the Role:

We are seeking a highly skilled and enthusiastic Cosmetology Service Representative to join our team at Milan Institute. As a key member of our salon floor, you will play a vital role in ensuring exceptional customer experiences for all clients.

Key Responsibilities:
  • Greet and welcome salon clients with a friendly and professional demeanor, creating a positive first impression.
  • Assist clients in scheduling appointments and managing their preferences, addressing any inquiries or concerns.
  • Collaborate with salon instructors and students to coordinate client bookings and ensure efficient scheduling and smooth salon operations.
  • Provide outstanding customer service, attending to clients' needs and preferences throughout their salon experience.
  • Maintain a clean and organized salon floor, including workstations, tools, and common areas, to ensure a professional atmosphere.
  • Handle client complaints or issues professionally and efficiently, working towards resolutions and maintaining client satisfaction.
  • Process payments and manage cash register transactions.
  • Promote salon services and special promotions to clients, encouraging repeat business and referrals.
  • Stay up-to-date with industry trends, techniques, and product knowledge to provide informed recommendations to clients and students.
Requirements:
  • A high school diploma or equivalent is preferred; additional education or training in customer service or hospitality is beneficial.
  • Previous experience in a customer service role, preferably in the beauty or salon industry, is required.
  • Strong interpersonal skills, with the ability to communicate effectively and professionally with clients, students, and staff.
  • Excellent organizational skills and attention to detail in managing appointments and salon operations.
  • An enthusiasm for working with students and supporting their learning and development.
  • The ability to multitask, work in a fast-paced environment, and adapt to changing priorities.
  • Proficiency in using salon management software or booking systems is advantageous.
  • A basic understanding of cosmetology services, terminology, and beauty product brands.
  • A professional appearance and grooming standard to represent the institution and maintain a positive salon environment.
  • Flexibility to work evenings and weekends based on salon hours and client demands.

Milan Institute offers a 401(k) retirement plan, Employee Stock Ownership Plan, and opportunities for career advancement. We are an Equal Opportunity Employer.



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