Executive in Member Services

3 days ago


Harrison, New Jersey, United States Red Bull Full time
Job Summary

We are seeking a skilled and experienced Customer Experience Manager to join our team at Red Bull. This is a unique opportunity to leverage your exceptional customer service skills, business acumen, and passion for delivering world-class experiences.

Responsibilities
  • Upsell and renew a personal portfolio of New York Red Bulls' Red Members through proactive outreach and personalized communication strategies.
  • Build long-lasting relationships with clients by providing exceptional customer service, addressing concerns promptly, and exceeding expectations.
  • Collaborate with cross-functional teams to plan and execute events, campaigns, and programs that enhance the fan experience and drive revenue growth.
Requirements
  • Minimum of 2 years' experience in customer-facing roles, preferably in sports or entertainment industries.
  • Proven track record of meeting or exceeding sales targets and driving revenue growth.
  • Excellent written and verbal communication skills, with the ability to build strong relationships with clients and stakeholders.
Salary and Benefits

Estimated annual salary: $65,000 - $80,000 depending on experience. We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as access to exclusive Red Bull events and experiences.



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