Field Service Engineer

4 days ago

Jacksonville, Florida, United States Bell and Howell Full time
Job Title: Field Service Technician

Location: Jacksonville, FL

Job Summary:

The Field Service Technician serves as the primary customer contact for technical and service-related issues on a wide range of industrial, robotic, and printing equipment. This role involves diagnosing electronic, mechanical, software, and system failures, using established procedures provided by our highly rated service training department. The successful candidate will provide technical support to customers on operational or maintenance aspects of system equipment, determine the most cost-effective repair/resolution to minimize customer downtime, and work as an integral part of a team.

Key Responsibilities:

  • Install, troubleshoot, and repair a variety of industrial products, including printing and packaging equipment, cash recycling products, inserting and sorting machines, credit card attaching and processing systems, robotics, and other applicable third-party accessories.
  • Schedule and perform regular predictive/preventive maintenance inspections on equipment.
  • Provide support by managing parts inventory, customer service calls, and preventative maintenance schedules.
  • Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers.
  • Act as a liaison between the customer and other departments/functions of the company.
  • May need to provide an "on call" level of service up to seven (7) day/week twenty-four (24) hour/day for emergency customer assistance; respond to emergency and non-scheduled calls for service within established response time goals.

Requirements:

  • High School degree or equivalent with 2-year degree or diploma in electronics/advanced mechanics/software training with 1+ years related industry/equipment experience, or equivalent combination of education and experience.
  • Requires strong electronics and mechanical background, understanding of computer program functionality, and software troubleshooting skills.
  • Associate degree preferred.

Travel: This position requires minimal travel in the United States and Canada for training and other requirements. For field only, local travel time could be greater than 50%.

Physical Requirements:

  • Ability to use standard and specialized hand, power, and diagnostic tools and measuring equipment, such as oscilloscopes, DMM, gauges, etc.
  • Requires lifting to waist seventy (70) pounds.
  • Requires walking and standing; using hands to feel objects; reaching; and requires balance.
  • Requires bending, stooping, kneeling, crouching, and/or crawling for periods of time.
  • Ability to work in a loud environment.
  • Ability to work in small, cramped areas.
  • Ability to work in elevated environment up to twenty (20) feet.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity Employer: Bell and Howell is an Equal Opportunity Employer. It is company policy to administer employment based solely on an individual's qualifications, ability, and performance without regard to race, color, religion, gender identity, sex (including pregnancy, lactation, childbirth, or related medical conditions), sexual orientation, age, national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, marital status, or any other characteristic protected by federal, state, or local law.

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