Front Desk Team Lead

6 days ago


Washington, United States HYATT Hotels Full time
Job Description

We are seeking a highly skilled Front Desk Supervisor to join our team at HYATT Hotels. This role is responsible for providing exceptional guest service, leading a team of front desk staff, and ensuring seamless check-in and check-out experiences for our guests.

Key Responsibilities:
  • Provide top-notch customer service to all guests.
  • Check guests in and out efficiently and effectively.
  • Handle guest mail and messages according to established procedures.
  • Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
  • Take reservation requests efficiently and accurately.
  • Answer switchboard calls in accordance with proper telephone etiquette standards.
  • Block rooms and handle special requests from guests.
  • Monitor room availability and offer assistance to the AGM and GM in yield management and restrictions.
  • Handle safe deposits from guests according to established procedures.
  • Maintain a clean and presentable lobby and desk area.
  • Have a thorough knowledge of emergency and security procedures.

Benefits:
As a full-time associate, you will be eligible for a comprehensive benefits package, including medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Choose HYATT Hotels?
We pride ourselves on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. Our Associate First policy ensures that our employees are valued and respected, and we strive to create a great work environment for all associates. If you take pride in your work, the hotel, and your employer, and want to make a difference in the lives of our guests, we encourage you to apply.

  • Washington, Washington, D.C., United States Planet Fitness - Excel Fitness Full time

    **About Excel Fitness**We are a dynamic and growing fitness franchise with over 90 locations across six states, including Texas, North Carolina, Oklahoma, and Arkansas.**Salary:** Our Front Desk Team Members earn an attractive salary of $42,000 - $100,000 per year, depending on their level of experience and performance. With opportunities for advancement,...

  • Front Desk Supervisor

    1 month ago


    Washington, United States Sonesta International Hotels Full time

    Job Description Summary The Front Desk Supervisor is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The main focus of the role is the training, supervising, and scheduling of the front desk team. This role also assists the Front...

  • Front Desk Supervisor

    1 month ago


    Washington, United States Sonesta International Hotels Full time

    Job Description Summary The Front Desk Supervisor is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The main focus of the role is the training, supervising, and scheduling of the front desk team. This role also assists the Front...

  • Front Desk Supervisor

    6 months ago


    Washington, United States Canopy by Hilton Full time

    Description We are hiring a Front Desk Supervisor! We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our...


  • Washington, Washington, D.C., United States Remington Hotels Full time

    Job Responsibilities:Ensure adequate staffing levels of front office associates, including interviewing, hiring, supervising, training, and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff, and PBX operators. Possess a thorough understanding of Front Office staff's roles and duties and be able to perform...


  • Washington, United States Crescent Services Full time

    Key ResponsibilitiesWe are seeking a highly skilled Front Desk Supervisor to join our team at Crescent Services. As a key member of our operations team, you will be responsible for managing the Front Desk, supervising staff, and driving revenue growth.About the RoleThis is a fantastic opportunity for an experienced hospitality professional to take on a...

  • Front Desk Agent

    8 months ago


    Washington, United States Crestline Hotels & Resorts Full time

    The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures. Front Desk, Agent

  • Front Desk Agent

    4 weeks ago


    Washington, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Yours Truly [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours of...

  • Front Desk Agent

    5 months ago


    Washington, United States Viceroy Hotel Group Full time

    Cultivate your career with Viceroy Hotel Group and be a part of an incredible hotel in Washington, DC! Hotel Zena is a bold new cultural hub celebrating female empowerment through provocative art, design, and exciting and relevant programming. Centrally located to the downtown business district, Dupont and Thomas circles, and the Convention Center - Hotel...


  • Washington, Washington, D.C., United States Gateway Region YMCA Full time

    Gateway Region YMCA is seeking a highly skilled and experienced professional to fill the role of Front Desk Associate Lead. This position plays a critical role in implementing membership policies and strategies that align with our branch management team's objectives.The ideal candidate will have strong communication and interpersonal skills, with the ability...


  • Port Washington, United States Concord Hospitality Full time

    Description We are hiring a Front Desk Supervisor! We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests...

  • Front Desk Agent

    2 months ago


    Washington, United States Concord Hospitality Full time

    Description Front Desk & Guest Care We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If...


  • Washington, United States Noor Staffing Group Full time

    Extremely nice non profit in midtown is seeking a front desk administrative professional. This is a front desk receptionist role, and you will be the face of the company and will be responsible for:Answering phonesWelcoming visitors, including trustees, employees and donors and register guests with building securityHelp IT processes such as resetting...


  • Washington, Washington, D.C., United States Fawkes IDM Full time

    Fawkes IDM is seeking an experienced IT Service Desk Team Lead to join our team. The successful candidate will oversee the day-to-day operations of our Service Desk, providing exceptional customer service to our staff and ensuring timely resolution of technical issues.Job DescriptionAs an IT Service Desk Team Lead at Fawkes IDM, you will be responsible for...


  • Washington, United States Sonesta International Hotels Full time

    Job SummaryWe are seeking a skilled Front Desk Supervisor to join our team at Sonesta International Hotels. The successful candidate will be responsible for delivering exceptional guest service, managing front desk operations, and supervising a team of staff members.About the RoleThis is a dynamic and challenging role that requires strong communication and...


  • Washington, Washington, D.C., United States GW Student Employment Center for Career Services Full time

    Job Summary: We are seeking a highly organized and customer-focused individual to work as a Front Desk Support Assistant in the GW Student Employment Center for Career Services. This is an exciting opportunity for a student to gain valuable administrative experience while providing exceptional support to our customers.As a Front Desk Support Assistant, you...

  • Front Desk Supervisor

    1 month ago


    Washington, United States Rosewood Hotels and Resorts Full time

    Front Desk Supervisor General Information Country/Region: United States of America Province/City: Washington, DC Location: Rosewood Washington D.C. Department: Rooms - Front Office Job Type: Full-time Permanent Job Description Competitive Benefits: - Free Parking (if available) - Medical, Dental, Vision Benefits - Competitive Pay Rates - 401k...


  • Washington, United States Barry's Full time

    We appreciate your interest in employment with Barry's! Barry's is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual...


  • Washington, Washington, D.C., United States The Susan Horak Group Full time

    Job Title: Front Desk Sales AssociateThe Susan Horak Group RE/MAX Boone Realty is seeking a motivated and detail-oriented Front Desk Sales Associate to join their team. This is a full-time position that requires working every other weekend, Friday – Sunday, with 12-hour shifts on Saturday and Sunday.About the JobThe Front Desk Sales Associate is...


  • Washington, Washington, D.C., United States Forrest Solutions Full time

    About Forrest SolutionsWe are seeking a highly skilled and professional Executive Front Desk Coordinator to provide exceptional front desk and workplace experience services for a leading law firm in downtown Washington, DC.This is a high-level position requiring impeccable communication, organizational, and customer service skills to maintain the firm's...