Customer Experience Ambassador

15 hours ago


Hurst, Illinois, United States Ross Stores Full time
Job Description

The Customer Experience Ambassador is a vital role at Ross Stores, where you will be responsible for ensuring our customers have a positive shopping experience. This involves making eye contact, smiling, and greeting all customers in a courteous and friendly manner. You will also treat fellow associates with respect, efficiently follow company best practice standards, maintain a clean work area at all times, and ensure proper merchandise presentation.

Key Responsibilities:
  • Understand the importance of safety and practices safe behaviors in everything you do.
  • Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Ensure clutter-free areas and clear egress to emergency exits.
  • Treat all customers and associates with respect and courtesy; be friendly and professional at all times. Recognize fellow associates using company recognition programs.
  • Assist customers in any way necessary – be register-trained, assist customers with merchandise, and answer customer questions in a polite and knowledgeable manner. Greet all customers by making eye contact, smiling, and saying 'hello' throughout the store as well as saying 'thank you' with every register transaction.
  • Provide prompt and efficient responses to customers at all times. Respond to customer service calls immediately. Handle all customer issues in a courteous and helpful way, calling a member of the store leadership when needed.
  • Represent and support the company brand at all times.
  • Perform cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas including the front-end, sales floor, and restrooms to help maintain merchandise, customer, and team areas.
  • Maintain a professional appearance and adhere to the company's dress code at all times.
  • Perform daily assigned sizing and recovery per company best practice to ensure a neat, clean, and organized store that is well-maintained and efficiently merchandised to standards.
  • Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist customers.
  • Understand the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
  • As a representative of Ross Inc., demonstrate integrity and honesty in all interactions with associates and customers. Safeguard confidential information, cash, and credit card information, and merchandise.
  • Follow all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece, and notification of store leadership to review and approve all disposals.
  • Follow all policies and procedures concerning cash, check, charge card, and refund transactions, voids, and offline procedures. Maintain a high level of awareness and accuracy when handling bankable tenders.
Requirements and Qualifications

To be successful in this role, you will need:

  • Effectively communicate with customers, associates, and store leadership in a friendly, respectful, cooperative, and pleasant manner.
  • Able to perform basic mathematical calculations commonly used in retail environments.
Physical Requirements/ADA

This role requires:

  • Able to use all store equipment, including PDTs, registers, and PC as required.
  • Able to spend up to 100% of working time standing, walking, and moving around the store.
  • Able to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
  • Able to occasionally push, pull, and lift more than 25 pounds.
  • Able to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
Estimated Salary Range

$40,000 - $55,000 per year, depending on location and experience.



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