Customer Experience Ambassador
15 hours ago
The Customer Experience Ambassador is a vital role at Ross Stores, where you will be responsible for ensuring our customers have a positive shopping experience. This involves making eye contact, smiling, and greeting all customers in a courteous and friendly manner. You will also treat fellow associates with respect, efficiently follow company best practice standards, maintain a clean work area at all times, and ensure proper merchandise presentation.
Key Responsibilities:- Understand the importance of safety and practices safe behaviors in everything you do.
- Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Ensure clutter-free areas and clear egress to emergency exits.
- Treat all customers and associates with respect and courtesy; be friendly and professional at all times. Recognize fellow associates using company recognition programs.
- Assist customers in any way necessary – be register-trained, assist customers with merchandise, and answer customer questions in a polite and knowledgeable manner. Greet all customers by making eye contact, smiling, and saying 'hello' throughout the store as well as saying 'thank you' with every register transaction.
- Provide prompt and efficient responses to customers at all times. Respond to customer service calls immediately. Handle all customer issues in a courteous and helpful way, calling a member of the store leadership when needed.
- Represent and support the company brand at all times.
- Perform cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas including the front-end, sales floor, and restrooms to help maintain merchandise, customer, and team areas.
- Maintain a professional appearance and adhere to the company's dress code at all times.
- Perform daily assigned sizing and recovery per company best practice to ensure a neat, clean, and organized store that is well-maintained and efficiently merchandised to standards.
- Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist customers.
- Understand the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
- As a representative of Ross Inc., demonstrate integrity and honesty in all interactions with associates and customers. Safeguard confidential information, cash, and credit card information, and merchandise.
- Follow all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece, and notification of store leadership to review and approve all disposals.
- Follow all policies and procedures concerning cash, check, charge card, and refund transactions, voids, and offline procedures. Maintain a high level of awareness and accuracy when handling bankable tenders.
To be successful in this role, you will need:
- Effectively communicate with customers, associates, and store leadership in a friendly, respectful, cooperative, and pleasant manner.
- Able to perform basic mathematical calculations commonly used in retail environments.
This role requires:
- Able to use all store equipment, including PDTs, registers, and PC as required.
- Able to spend up to 100% of working time standing, walking, and moving around the store.
- Able to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
- Able to occasionally push, pull, and lift more than 25 pounds.
- Able to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
$40,000 - $55,000 per year, depending on location and experience.
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