Customer Success Associate

3 days ago


Norfolk, Virginia, United States YELLOW DOG SOFTWARE LLC Full time
About the Role:

The Customer Success Associate - Software Solutions position at Yellow Dog Software LLC is designed for individuals who thrive in a dynamic environment and are passionate about delivering exceptional customer experiences. As a key member of our support team, you will play a critical role in ensuring our clients receive top-notch service and achieve their goals.

Key Responsibilities:

  • Developing and maintaining strong relationships with clients through proactive communication and issue resolution
  • Collaborating with internal teams to identify and address client needs and pain points
  • Providing tailored training and support to help clients maximize their software usage
  • Identifying opportunities for process improvement and contributing to the development of new solutions
  • Staying up-to-date with industry trends and software updates to ensure expertise and provide valuable insights to clients

Requirements:

  • Bachelor's degree in Business Administration, Marketing, or related field
  • 1-2 years of experience in customer-facing role or software support
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Familiarity with software solutions and CRM systems

Salary Range:$55,000 - $75,000 per year



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