Customer Service Representative
2 weeks ago
RTI International is seeking part-time Field Interviewers to work on the National Household Enumeration Study (NHES). The study involves collecting data about television viewing and household composition through in-person screenings and interviews. As a Field Interviewer, you will be responsible for traveling to respondents' homes to conduct the in-person screenings and interviews.
About the Role
This is a part-time position that requires approximately 25 hours per week when work is available, with an average of 4 days per week. The majority of this work is anticipated to be during evenings and weekends, with each trip to the field expected to be at least 4 hours long.
Responsibilities
- Travel frequently to selected locations to recruit study participants
- Make in-person contact with selected respondents to discuss the study, answer questions, and obtain participation
- Collect confidential information and administer standardized questionnaires
- Independently manage administrative duties, including participating in conference calls and completing online trainings
- Transmit data as scheduled
- Safeguard participant incentives, equipment, and project materials against damage, loss, or theft
Requirements
- Must be at least 21 years old at the time of employment
- Must possess a High School Diploma or GED
- Possess effective communication skills through speech and listening
- Fluency in both English and Spanish through reading, writing, and speaking
- Available for entire training and data collection period
- Able to successfully complete training
- Must have a valid driver's license and reliable personal automobile available for business use
- Comfortable using RTI-issued tablet, laptop, and other associated equipment
- Access to password-protected Wi-Fi connection for data transmissions and administrative responsibilities
- Able to keep project information confidential
Preferred Qualifications
- Positive, self-motivated, curious, and enjoy interacting with people from culturally-diverse backgrounds
- Effective time, schedule, and workload management skills to meet set deadlines
- Computer skills, namely email and internet proficiency
- Be comfortable working in unfamiliar areas
Compensation and Benefits
The pay rate for this position is $24/hour. On average, you will be needed approximately 25 hours per week when work is available. You will receive reimbursement for travel expenses and mileage. Additionally, you will have access to an employee discount program, reimbursable travel time, and mileage. As a Field Interviewer, you will also have the opportunity to make a difference in your local community and work for a company named by Newsweek as one of America's Greatest Workplaces 2023.
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